Help - D500 using iPAD and USB not working

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RockvilleBob
Posts: 10
Joined: 03.04.2013 13:00

Help - D500 using iPAD and USB not working

Post by RockvilleBob » 09.06.2019 18:00

My iPad can read and download photos when connected to the D500 vis a USB cable with Lightening/USB adapter, Helicon Remote does not work. The message "Camera is not connected" is displayed.
How can I use Helicon Remote with the Nikon D500?
Thanks
Bob

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Catherine
Posts: 96
Joined: 29.04.2019 22:38

Re: Help - D500 using iPAD and USB not working

Post by Catherine » 29.06.2019 22:29

USB connection is not possible on iOS because of Apple's policies, and that's why you won't find D500 in the list of supported cameras. However, now Nikon has released the new firmware with which you no longer need Snapbridge in order to access Wi-Fi. I don't yet know whether or not you can already use Helicon Remote with D500 after installing the new firmware, it would be great if you tried it and let us know if it doesn't work so we can work on the problem and update the app.

RockvilleBob
Posts: 10
Joined: 03.04.2013 13:00

Re: Help - D500 using iPAD and USB not working

Post by RockvilleBob » 29.06.2019 23:35

Thanks Catherin. With you help I bought an Android tablet and use USB. Works fine. Now I need to work an the adjustment factor for the number of steps. Using 1 with a D500 and Nikon 60mm Macro lens is not fine enough. I will try using the DOF calculator but may also just use .5 to get smaller steps. I appreciate your help.

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