Maybe coincidence but, post reg more crashes

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dbvanhorn
Posts: 2
Joined: 29.07.2019 04:37

Maybe coincidence but, post reg more crashes

Post by dbvanhorn » 30.07.2019 17:15

I registered last night, "pro" level.
Since registering, I seem to have a lot more problems.
Program crashes, failure to render, even when re-running jobs that ran fine before.
I'm tempted to reinstall without registration to see what happens.

When the program crashes (infrequent) it just disappears. No error message.
When I get a fail to render, I just get the red box with "!", but no info on what happened or what I should do about it.

My typical stack at this point is around 100 Jpg images for speed. I have done some raw stacks, and that will be my preferred mode once I have my workflow figured out. # of images will depend on which lens and the exact subject of course.

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Catherine
Posts: 101
Joined: 29.04.2019 22:38

Re: Maybe coincidence but, post reg more crashes

Post by Catherine » 07.08.2019 22:55

One thing I can say for certain is that it has nothing to do with the license / registration. Are you using Open CL acceleration? If you do, please disable OpenCL in the preferences. Are you running Helicon Focus 7.5.6? If your version is older, please get 7.5.6 from our website :https://www.heliconsoft.com/software-downloads/.
Please hover the mouse cursor over the [!] image to see the detailed error message.

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