Search found 89 matches

by Catherine
23.08.2019 19:41
Forum: Helicon Remote
Topic: offbeat stacking
Replies: 9
Views: 325

Re: offbeat stacking

So far we don't understand what can be causing this problem, but we highly doubt it's about the preferences or the recent updates. Two things we'd recommend you to do, in this order : 1. Reproduce the issue (observe the early overshoot of point B), then send a bug report (menu - Help - Report a bug ...
by Catherine
23.08.2019 19:38
Forum: Helicon Focus: Support
Topic: Horizontal Black Lines in Output Render
Replies: 1
Views: 53

Re: Horizontal Black Lines in Output Render

Please go to Edit > Preferences > Performance tab and set the Use OpenCL hardware acceleration to No OpenCL acceleration. Please try rendering the stack again and let us know if this helps. If not, please go to main menu > Help > Deactivate, to deactivate current license registration, then register ...
by Catherine
23.08.2019 19:37
Forum: Helicon Focus: Support
Topic: Grafik error with Helicon Focus >7.0.2 up to 7.5.6
Replies: 1
Views: 35

Re: Grafik error with Helicon Focus >7.0.2 up to 7.5.6

Please go to Edit > Preferences > Performance tab and set the Use OpenCL hardware acceleration to No OpenCL acceleration. Please try rendering the stack again and let us know if this helps. If not, please go to main menu > Help > Deactivate, to deactivate current license registration, then register ...
by Catherine
23.08.2019 17:23
Forum: Helicon Focus: Support
Topic: Lightroom plug-in not working
Replies: 1
Views: 34

Re: Lightroom plug-in not working

Please try the following: 1. Exit Lightroom. 2. Go to Helicon Focus menu -> Preferences -> Integration. Click the "Uninstall" button next to the LR plugin path, then click Install. 3. Exit Helicon Focus, run Lightroom, and try again If this does not help, please open Terminal ( (Applications - Utili...
by Catherine
23.08.2019 17:15
Forum: Helicon FB Tube
Topic: Helicon FB Tube
Replies: 1
Views: 31

Re: Helicon FB Tube

Unfortunately, there was no picture attached to this post. If I understand you correctly, you must be talking about the large size of the step between shots. In this case the step will be larger than the width of the DoF area, producing blurred areas on the image. If so, please try configuring the t...
by Catherine
23.08.2019 17:08
Forum: Helicon FB Tube
Topic: Need a help
Replies: 0
Views: 16

Re: Need a help

Please make sure the camera is in Live View mode when you are trying to transmit the data to the tube. Did you try configuring the tube from a different mobile device or from a desktop app? Please make sure the Media volume on the smartphone is set to max. This should be checked after the transmitte...
by Catherine
21.08.2019 23:35
Forum: Helicon Focus: Support
Topic: Not converting Nikon D*%) files Mac OSX10.14.6
Replies: 1
Views: 46

Re: Not converting Nikon D*%) files Mac OSX10.14.6

If you are a Lightroom user, please try exporting to Helicon Focus as dng: https://www.youtube.com/watch?v=Xj7lwMG7o9c, but this method is not persistent. If you would like to change defaults, click on Helicon Focus preset and change the output format to DNG. Go to the bottom of the presets panel, c...
by Catherine
21.08.2019 23:08
Forum: Helicon Remote
Topic: Nikon d800e with ut1/wt5
Replies: 1
Views: 44

Re: Nikon d800e with ut1/wt5

Here are the instructions for connecting a Nikon camera with WT unit: https://www.heliconsoft.com/HeliconRemoteHelp/english/network_manual.html#NikonWT
But this has to be done on Win or Mac OS, then you need to try connecting to iOS application
by Catherine
21.08.2019 22:53
Forum: Helicon Remote
Topic: Focus steps too big - EOS 750D & EFS 18-135 mm STM
Replies: 1
Views: 34

Re: Focus steps too big - EOS 750D & EFS 18-135 mm STM

You need the small step, which you said you've already set, and it should be identical to the small step in EOS Utility. Could you please explain what exactly you mean saying you were not able to get two focused pictures within one "stack"?
by Catherine
14.08.2019 15:17
Forum: Helicon Remote
Topic: Zoom in LiveView not working
Replies: 12
Views: 8957

Re: Zoom in LiveView not working

Helicon Remote v. 3.9.9 released: https://www.heliconsoft.com/software-downloads/
by Catherine
13.08.2019 22:51
Forum: Helicon Remote
Topic: offbeat stacking
Replies: 9
Views: 325

Re: offbeat stacking

Make sure you have range switch set to Full range, otherwise I'm not sure why this would happen. We have the same lens and never had this issue (with a Nikon D800 body, but the specific model of the body shouldn't matter either).
by Catherine
13.08.2019 22:48
Forum: Shooting
Topic: Question from a newbe
Replies: 1
Views: 151

Re: Question from a newbe

Please take a look at the Folder Monitor feature: https://www.heliconsoft.com/focus/help/english/HeliconFocus.html#HF_MONITOR
Please note that it's a Pro feature: https://www.heliconsoft.com/helicon-focus-versions-licensing/
by Catherine
13.08.2019 22:44
Forum: Helicon Remote
Topic: Near and far point - shifting!
Replies: 3
Views: 282

Re: Near and far point - shifting!

Yes, it must definitely be always set to Full when used with Helicon Remote.
by Catherine
08.08.2019 15:45
Forum: Helicon Remote
Topic: offbeat stacking
Replies: 9
Views: 325

Re: offbeat stacking

Does not really look like the problem of the app. Please make sure that the camera body is in one shot mode, not AI Servo or other ones, the lens should be set to AF. Also please try it on a different lens if available.
by Catherine
08.08.2019 15:21
Forum: Helicon FB Tube
Topic: updates
Replies: 2
Views: 361

Re: updates

Desktop versions of the app have been updated on 03.01.19, Android version has been last updated on April 12, 2019, iOS one will be updated within the next couple of days. Firmware updates have been released on 2018-08-06 (Nikon) and 2016-12-27 (Canon). All the tubes purchased later have the latest ...