cannot save renders

General discussions, bugs, support, suggestions
Posts: 1
Joined: 10.02.2018 14:27

cannot save renders

Unread postby subarinio » 10.02.2018 14:34

For reasons I do not grasp I get the the following error message: "failed to save image: failed to move file to final destination".

Any tips? Anyone had the same problem. I tried changing the save file name template in preferences.

I am using a mac running os 10.12.6
Screen Shot 2018-02-10 at 09.48.49.png
Screen Shot 2018-02-10 at 09.48.49.png (370.85 KiB) Viewed 200 times

User avatar
Stas Yatsenko
Posts: 3405
Joined: 06.05.2009 14:05

Re: cannot save renders

Unread postby Stas Yatsenko » 13.02.2018 16:32

Can't say for sure, but this is probably not a problem with the software itself. For example, you could see this error if the program does not have write access to the location where you want to save the image. Or there's not enough free space. Bottom line: try another storage location when saving the result.

P. S. We've added more detailed error logging so that these kinds of issues will be easier to troubleshoot in the future.

Return to “Helicon Remote”

Who is online

Users browsing this forum: Google [Bot] and 7 guests