video recording not working

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RedNaxel
Posts: 1
Joined: 13.01.2018 13:04

video recording not working

Unread postby RedNaxel » 13.01.2018 13:08

Hi,
I've installed the HeliconRemote iOS version and can't get the video recording to work.
When I click the "start/stop video recording" text, nothing happens. Everything else seems to work fine.

I'm on iOS 11, Nikon d5300, connected over WiFi.

mrose
Posts: 42
Joined: 02.04.2014 16:50

Re: video recording not working

Unread postby mrose » 14.01.2018 12:48

Unfortunately it's nothing to do with Helicon, I have had the same problem with my D750. It's a camera firmware problem.
On Page 172 of the D5300 manual -
Terminating the Connection
Wi-Fi can be disabled by:
• Starting movie recording
"can" should be changed to "unfortunately will be"!

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Stas Yatsenko
Posts: 3381
Joined: 06.05.2009 14:05
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Re: video recording not working

Unread postby Stas Yatsenko » 16.01.2018 10:54

That's right, you can't record video over Wi-Fi. However, there should have been an explanatory message from the app on this matter, would have helped avoid the confusion. We'll look into and figure out why it didn't work with your camera.

mrose
Posts: 42
Joined: 02.04.2014 16:50

Re: video recording not working

Unread postby mrose » 16.01.2018 17:03

Stas, I could be mistaken but I think all the App will see is that the camera has disconnected. Maybe the camera does send a message first?
I wonder if this a trend with Nikon as we now know of two that do this, but why? It is also very poor that the words are well buried in their user manual. I may download some more recent manuals and look. My D610 works fine.
I have looked at the D5500 and the manual p230 is the same - disabled!

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Stas Yatsenko
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Re: video recording not working

Unread postby Stas Yatsenko » 17.01.2018 13:08

You are correct. Which is why in the future our app will simply display a message when you activate invoke video recording, it will not actually execute the command that results in the camera disconnecting.


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