Helicon Filter freezes

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petesidewalk
Posts: 1
Joined: 22.03.2015 02:15

Helicon Filter freezes

Unread postby petesidewalk » 22.03.2015 02:24

I bought Helicon Filter 5 and it freezes every time I try to open a raw file.That is, the program stops responding. This is not getting off to a good start. Refund? Older versions of Helicon worked with less dificulty.

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Stas Yatsenko
Posts: 3958
Joined: 06.05.2009 14:05
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Re: Helicon Filter freezes

Unread postby Stas Yatsenko » 23.03.2015 13:02

What OS version do you have?
We need to test your files in our environment. Can you please upload them to our ftp server as described at http://www.heliconsoft.com/ftp-server/


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