Help! watermark is added to saves after I purchased license

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annann
Posts: 1
Joined: 19.11.2018 04:14

Help! watermark is added to saves after I purchased license

Post by annann » 19.11.2018 04:25

Hi,
I ran the Helicon Focus demo for a while and purchased a premium license this morning. I activated the license and Helicon Focus displays the fact that I am licensed.

Last night I knew I had gone beyond my free trial period but I made a few stacks with some photos I took yesterday. The saves I made had a watermarked message and they were physically sized smaller than the source files.

This morning I was eager to buy a license and process those photos again so that I can work with and see them at the full size.

I have not been able to save the results of these stacks without having the very same watermark applied.

Curiously, the watermark is added but the file is sized the same size as the original source files.

FWIW, I am using the RAW to DNG throughput.

I have tried renaming the source files. I have tried renaming the source file folder. I have tried saving the stack output file with a variety of new names. I copied the source files to a new folder, and renamed them and the folder. No matter what I try I get the watermark applied when saving the .dng


I made several other photograph stacks yesterday but did not run them through Helicon last night and they are stacking fine today. The only stacks I am having trouble with are the ones I ran through Helicon when my full function trial period had expired.

I also cleared out Helicon's cache, but that did not help.

What can I do? Ironically, the stacks that are effected are the ones I am most interested in working with. That is why I ran them last night even though I knew I would have to buy the license.

I've grown very fond of Helicon Focus. Please help me get it running 100% :-)

Thank You.

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Stas Yatsenko
Posts: 3842
Joined: 06.05.2009 14:05
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Re: Help! watermark is added to saves after I purchased license

Post by Stas Yatsenko » 19.11.2018 12:36

Please contact us via support@heliconsoft.com

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