Losing Keyboard Shortcuts

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jorsillo
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Joined: 19.09.2018 23:11

Losing Keyboard Shortcuts

Post by jorsillo » 24.09.2018 23:12

I love that I am able to customize various keyboard shortcuts in Remote. The only problem is that after I close and relaunch Remote none of my custom shortcuts are saved. They all revert back to the defaults. Is there a step I am missing in order to permanently save my own shortcuts?

This is the latest version of Remote running on Windows 10.

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Stas Yatsenko
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Re: Losing Keyboard Shortcuts

Post by Stas Yatsenko » 25.09.2018 15:06

I've just tried it out and couldn't find any problem with saving keyboard shortcuts. Settings are saved upon pressing "OK" in the "Preferences" dialog. Does your Helicon Remote also lose any other changes you make in the preferences?

jorsillo
Posts: 8
Joined: 19.09.2018 23:11

Re: Losing Keyboard Shortcuts

Post by jorsillo » 25.09.2018 15:36

No, it seems to save all other settings. Curiously, it saved one custom shortcut but not others. Specifically, I set 'Start Shooting' to the character 'q' and it remembers that. I also changed 'Small to camera' to left arrow and 'Small to infinity' to right arrow (essentially removing the modifier keys) and changed 'Save nearest point and farthest point to 1 and 2, but all of those revert back to defaults after restarting the program.

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Stas Yatsenko
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Re: Losing Keyboard Shortcuts

Post by Stas Yatsenko » 26.09.2018 15:50

Indeed, the hotkeys for those specific actions are not saved, we're looking into it right now.

jorsillo
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Re: Losing Keyboard Shortcuts

Post by jorsillo » 01.10.2018 18:16

Any updates on fixing these custom keyboard shortcuts?

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Stas Yatsenko
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Re: Losing Keyboard Shortcuts

Post by Stas Yatsenko » 02.10.2018 14:43

Not yet, sorry, but we'll fix it.

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Catherine
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Joined: 29.04.2019 22:38

Re: Losing Keyboard Shortcuts

Post by Catherine » 14.05.2019 19:48

This is fixed in Helicon Remote 3.9.8 that is now available for download: https://www.heliconsoft.com/software-downloads/
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Catherine
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