Installing Helicon Focus

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See-squared
Posts: 2
Joined: 04.10.2016 22:01

Installing Helicon Focus

Unread postby See-squared » 04.10.2016 22:11

Just purchased the Software and it will not get open. Am getting a Window that says " procedure Entry Point_std_terminate" could not be found" and my Norton Security Software blocked " killwindow.exe" which was included in the exe. file. Looked up killwindow and it's a aparently a virus. So the question is how do I get H. Focus to download properly and running as advertised. Sent an email to H.S. Support and got a return message from them which was a copy of my message to them. Is there a Phone Number where they can be contacted ? Would appreciate any help that could be provided.

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Stas Yatsenko
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Re: Installing Helicon Focus

Unread postby Stas Yatsenko » 05.10.2016 10:31

We found that some antivirus software falsely detects our KillWindow.exe tool as suspicious and blocks it. There's no malware code in this tool. We are looking into ways to avoid this false detection. Meanwhile, you can safely ignore the problem. This tool is only required during installation and nothing bad will happen even if the antivirus blocks or deletes it entirely:
https://www.virustotal.com/en/file/86069eccb6d4c48a017343a70491aae175ca957504cfaef4694c27b01db9b355/analysis/1475655105/

pierremarie
Posts: 1
Joined: 17.10.2017 18:45

Re: Installing Helicon Focus

Unread postby pierremarie » 18.10.2017 09:52

Hello
Bitdefender 2017 messages just after installing a trial version of Helicon Focus :
ADVANCED THREAT DEFENSE
MALWARES : HELICONFOCUS.exe / HELICONFOCUS.tmp / CloseWindow.exe

Bitdefender trashes the application et ask for system rebooting

Anyway to do something around ? I like Helicon Focus but I need my antivirus...

Best Pierre-Marie

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Stas Yatsenko
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Re: Installing Helicon Focus

Unread postby Stas Yatsenko » 19.10.2017 12:04

It is false alarm:
https://www.virustotal.com/#/file/d97b64cbf3e4a74a488beec00432ff0ddcc6feb98dd46d67b28df9c1d97bf008/detection


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