Helicon Remote Crashes

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ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Helicon Remote Crashes

Unread postby ariesjj » 23.04.2017 15:07

For a good bit of time now, Remote crashes anytime I complete a stack. The crash occurs once the stack is complete, but prior to the Focus import dialog box appears. I have the current versions of both programs and have tried uninstalling and reinstalling multiple times. Any assistance would be greatly appreciated.

System Info:
Windows 10 Pro
64GB RAM
4.7GHz CPU

Camera: Nikon D5300

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Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
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Re: Helicon Remote Crashes

Unread postby Stas Yatsenko » 24.04.2017 12:56

It's fixed now, download the updated program: http://www.heliconsoft.com/downloads/HeliconRemote.exe

ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Re: Helicon Remote Crashes

Unread postby ariesjj » 24.04.2017 15:39

I'm already running the latest version of Helicon Remote (ver. 3.8.5).

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Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
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Re: Helicon Remote Crashes

Unread postby Stas Yatsenko » 24.04.2017 16:14

The version number didn't change, but the program itself did. Just install it and give it a try.

ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Re: Helicon Remote Crashes

Unread postby ariesjj » 24.04.2017 16:50

Gotcha. Will install it and throw a stack together later today and update. Thanks!

ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Re: Helicon Remote Crashes

Unread postby ariesjj » 26.04.2017 23:04

Working like an absolute charm now. Thanks!

madking426
Posts: 4
Joined: 04.10.2017 03:43

Helicon Remote Crashes

Unread postby madking426 » 04.10.2017 03:48

Running on the latest version 3.9.0 on MacOS 10.12.6. Program was much improved but it crashes from time to time randomly. For example, for a 12 hours shooting, it crashes about 8 to 10 times. Could you please help? It's quite embarrassing as I told my clients I'm using the best software for their projects. Thank you!

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Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
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Re: Helicon Remote Crashes

Unread postby Stas Yatsenko » 04.10.2017 12:16

The embarrassment is on us. If or when it happens again, please send us the detailed info as described here:
http://www.heliconsoft.com/faq-helicon-remote#bugreport_mac

madking426
Posts: 4
Joined: 04.10.2017 03:43

Re: Helicon Remote Crashes

Unread postby madking426 » 11.10.2017 05:57

This is what I got from the non-stop crashing Part 1:

Process: HeliconRemote [960]
Path: /Applications/HeliconRemote.app/Contents/MacOS/HeliconRemote
Identifier: com.HeliconSoft.HeliconRemote
Version: 0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: HeliconRemote [960]
User ID: 501

Date/Time: 2017-10-11 11:50:39.658 +0800
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: D1071085-89B1-07E1-690D-CC57C4AA62C3


Time Awake Since Boot: 8400 seconds

System Integrity Protection: enabled

Crashed Thread: 14

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Application Specific Information:
BUG IN LIBPTHREAD: Invalid thread port

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff9caeaf5e __semwait_signal_nocancel + 10
1 libsystem_c.dylib 0x00007fff9c9f8904 nanosleep$NOCANCEL + 188
2 libsystem_c.dylib 0x00007fff9ca1ff23 sleep$NOCANCEL + 42
3 libdispatch.dylib 0x00007fff9c99e8c0 _os_semaphore_create_slow + 40
4 libdispatch.dylib 0x00007fff9c98f84e _dispatch_semaphore_wait_slow + 36
5 com.apple.framework.CoreWLAN 0x00007fff8893dfa8 -[CWInterface dealloc] + 462
6 com.apple.framework.CoreWLAN 0x00007fff88949619 -[CWInterface(Private) initWithInterfaceName:xpcConnection:legacyEventMonitoring:] + 1058
7 com.apple.framework.CoreWLAN 0x00007fff8893f108 +[CWInterface interfaceWithName:] + 50
8 com.apple.framework.CoreWLAN 0x00007fff8893e3c2 +[CWInterface interface] + 96
9 libos.1.0.0.dylib 0x000000010ed3660a CSystem::currentWiFiNetworkSsid() + 58
10 libcontrollers.1.0.0.dylib 0x000000010de7dd4b hlr::CServerList::checkWiFiNetwork() + 27
11 libcontrollers.1.0.0.dylib 0x000000010de7dcf7 hlr::CServerList::onUpdate(float) + 215
12 libcontrollers.1.0.0.dylib 0x000000010ddc5764 hlr::CCamSkeleton::onUpdateCore(float) + 52
13 libcontrollers.1.0.0.dylib 0x000000010dcc28b6 CCntCorePrivate::onUpdate() + 310
14 com.HeliconSoft.HeliconRemote 0x000000010d9e9b34 CMainWindow::onUpdate() + 116
15 org.qt-project.QtCore 0x000000010fc356fc QObject::event(QEvent*) + 156
16 org.qt-project.QtWidgets 0x000000010eea25fe QWidget::event(QEvent*) + 4254
17 org.qt-project.QtWidgets 0x000000010efb399c QMainWindow::event(QEvent*) + 1660
18 org.qt-project.QtWidgets 0x000000010ee61a4d QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269
19 org.qt-project.QtWidgets 0x000000010ee64392 QApplication::notify(QObject*, QEvent*) + 5906
20 org.qt-project.QtCore 0x000000010fc0b5c4 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 164
21 org.qt-project.QtCore 0x000000010fc0c1f8 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 600
22 libqcocoa.dylib 0x00000001107a1f4e 0x11077c000 + 155470
23 libqcocoa.dylib 0x00000001107a2811 0x11077c000 + 157713
24 com.apple.CoreFoundation 0x00007fff87254321 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
25 com.apple.CoreFoundation 0x00007fff8723521d __CFRunLoopDoSources0 + 557
26 com.apple.CoreFoundation 0x00007fff87234716 __CFRunLoopRun + 934
27 com.apple.CoreFoundation 0x00007fff87234114 CFRunLoopRunSpecific + 420
28 com.apple.HIToolbox 0x00007fff86794ebc RunCurrentEventLoopInMode + 240
29 com.apple.HIToolbox 0x00007fff86794cf1 ReceiveNextEventCommon + 432
30 com.apple.HIToolbox 0x00007fff86794b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
31 com.apple.AppKit 0x00007fff84d2da54 _DPSNextEvent + 1120
32 com.apple.AppKit 0x00007fff854a97ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
33 com.apple.AppKit 0x00007fff84d223db -[NSApplication run] + 926
34 libqcocoa.dylib 0x00000001107a16bf 0x11077c000 + 153279
35 org.qt-project.QtCore 0x000000010fc079d1 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401
36 org.qt-project.QtCore 0x000000010fc0bc35 QCoreApplication::exec() + 341
37 com.HeliconSoft.HeliconRemote 0x000000010d9d5bae remote_main(int, char**) + 5214
38 libdyld.dylib 0x00007fff9c9bc235 start + 1

Thread 1:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff9caeaeb6 __select + 10
1 com.apple.CoreFoundation 0x00007fff8727066a __CFSocketManager + 682
2 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
3 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
4 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 2:: org.libusb.device-hotplug
0 libsystem_kernel.dylib 0x00007fff9cae334a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9cae2797 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff87235434 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff872348c1 __CFRunLoopRun + 1361
4 com.apple.CoreFoundation 0x00007fff87234114 CFRunLoopRunSpecific + 420
5 com.apple.CoreFoundation 0x00007fff87273b91 CFRunLoopRun + 97
6 libcontrollers.1.0.0.dylib 0x000000010df42acd darwin_event_thread_main + 941
7 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
8 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
9 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff9caeaf46 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff9ca71b72 nanosleep + 199
2 libc++.1.dylib 0x00007fff9b59465b std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > const&) + 80
3 libcontrollers.1.0.0.dylib 0x000000010df08723 CSocketSelect::select(int) + 931
4 libcontrollers.1.0.0.dylib 0x000000010def2acd CWft::threadSelect() + 45
5 libcontrollers.1.0.0.dylib 0x000000010def6571 void* std::__1::__thread_proxy<std::__1::tuple<void (CWft::*)(), CWft*> >(void*) + 113
6 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
7 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
8 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff9caeaf46 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff9ca71b72 nanosleep + 199
2 libc++.1.dylib 0x00007fff9b59465b std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > const&) + 80
3 libcontrollers.1.0.0.dylib 0x000000010df08723 CSocketSelect::select(int) + 931
4 libcontrollers.1.0.0.dylib 0x000000010df18d7d CServerPrivate::run() + 109
5 libcontrollers.1.0.0.dylib 0x000000010df1a371 void* std::__1::__thread_proxy<std::__1::tuple<void (CServerPrivate::*)(), CServerPrivate*> >(void*) + 113
6 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
7 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
8 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff9caeadf6 __recvfrom + 10
1 libcontrollers.1.0.0.dylib 0x000000010df067b5 CSocket::recv(void*, unsigned long) + 37
2 libcontrollers.1.0.0.dylib 0x000000010df0c0cd CServiceSSDP_impl::runThread() + 781
3 libcontrollers.1.0.0.dylib 0x000000010df0d5d1 void* std::__1::__thread_proxy<std::__1::tuple<void (CServiceSSDP_impl::*)(), CServiceSSDP_impl*> >(void*) + 113
4 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
5 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
6 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff9caeaeb6 __select + 10
1 libos.1.0.0.dylib 0x000000010ed11ab5 CEvent::wait(int, CEvent const* const*, int) + 821
2 libos.1.0.0.dylib 0x000000010ed1176e CEvent::wait(int) + 30
3 libcontrollers.1.0.0.dylib 0x000000010def32c5 CWft::threadWaitSSDPPacket() + 181
4 libcontrollers.1.0.0.dylib 0x000000010def6571 void* std::__1::__thread_proxy<std::__1::tuple<void (CWft::*)(), CWft*> >(void*) + 113
5 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
6 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
7 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 7:: Qt bearer thread
0 libsystem_kernel.dylib 0x00007fff9caeaf5e __semwait_signal_nocancel + 10
1 libsystem_c.dylib 0x00007fff9c9f8904 nanosleep$NOCANCEL + 188
2 libsystem_c.dylib 0x00007fff9ca1ff23 sleep$NOCANCEL + 42
3 libdispatch.dylib 0x00007fff9c99e8c0 _os_semaphore_create_slow + 40
4 libdispatch.dylib 0x00007fff9c98f84e _dispatch_semaphore_wait_slow + 36
5 com.apple.framework.CoreWLAN 0x00007fff8893dfa8 -[CWInterface dealloc] + 462
6 com.apple.framework.CoreWLAN 0x00007fff88949619 -[CWInterface(Private) initWithInterfaceName:xpcConnection:legacyEventMonitoring:] + 1058
7 com.apple.framework.CoreWLAN 0x00007fff8893f108 +[CWInterface interfaceWithName:] + 50
8 libqcorewlanbearer.dylib 0x0000000116e5e40b 0x116e55000 + 37899
9 libqcorewlanbearer.dylib 0x0000000116e5bdb2 0x116e55000 + 28082
10 org.qt-project.QtCore 0x000000010fc14f94 QMetaMethod::invoke(QObject*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) const + 1348
11 org.qt-project.QtCore 0x000000010fc14564 QMetaObject::invokeMethod(QObject*, char const*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) + 2196
12 org.qt-project.QtNetwork 0x000000011014beb5 QNetworkConfigurationManagerPrivate::pollEngines() + 453
13 org.qt-project.QtCore 0x000000010fc3c651 QMetaObject::activate(QObject*, int, int, void**) + 913
14 org.qt-project.QtCore 0x000000010fc35690 QObject::event(QEvent*) + 48
15 org.qt-project.QtCore 0x000000010fc0b9df QCoreApplicationPrivate::notify_helper(QObject*, QEvent*) + 303
16 org.qt-project.QtCore 0x000000010fc0b5d9 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 185
17 org.qt-project.QtCore 0x000000010fc5ff06 QTimerInfoList::activateTimers() + 1142
18 org.qt-project.QtCore 0x000000010fc5e4d2 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 930
19 org.qt-project.QtCore 0x000000010fc079d1 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401
20 org.qt-project.QtCore 0x000000010fa4af7e QThread::exec() + 110
21 org.qt-project.QtCore 0x000000010fa4e90a 0x10fa25000 + 170250
22 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
23 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
24 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff9caea442 __getdirentries64 + 10
1 libsystem_c.dylib 0x00007fff9ca1ea3a _readdir_unlocked$INODE64 + 133
2 libsystem_c.dylib 0x00007fff9ca1eae9 readdir$INODE64 + 35
3 libos.1.0.0.dylib 0x000000010ed184e5 CDir::updateFileList() + 325
4 libos.1.0.0.dylib 0x000000010ed181a0 CDir::fileList(bool, bool) + 48
5 libos.1.0.0.dylib 0x000000010ed22868 CFileSystemWatcherGeneric::threadFunc() + 136
6 libos.1.0.0.dylib 0x000000010ed22b21 void* std::__1::__thread_proxy<std::__1::tuple<void (CFileSystemWatcherGeneric::*)(), CFileSystemWatcherGeneric*> >(void*) + 113
7 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
8 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
9 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 9:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff9cae334a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9cae2797 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff87235434 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff872348c1 __CFRunLoopRun + 1361
4 com.apple.CoreFoundation 0x00007fff87234114 CFRunLoopRunSpecific + 420
5 com.apple.AppKit 0x00007fff84e7af02 _NSEventThread + 205
6 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
7 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
8 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 10:
0 libsystem_kernel.dylib 0x00007fff9caeaeb6 __select + 10
1 libos.1.0.0.dylib 0x000000010ed11ab5 CEvent::wait(int, CEvent const* const*, int) + 821
2 libos.1.0.0.dylib 0x000000010ed1176e CEvent::wait(int) + 30
3 libcontrollers.1.0.0.dylib 0x000000010ddd635d hlr::CLiveViewUnpacker::unpackThreadFunc() + 45
4 libcontrollers.1.0.0.dylib 0x000000010dddaf81 void* std::__1::__thread_proxy<std::__1::tuple<void (hlr::CLiveViewUnpacker::*)(), hlr::CLiveViewUnpacker*> >(void*) + 113
5 libsystem_pthread.dylib 0x00007fff9cbd593b _pthread_body + 180
6 libsystem_pthread.dylib 0x00007fff9cbd5887 _pthread_start + 286
7 libsystem_pthread.dylib 0x00007fff9cbd508d thread_start + 13

Thread 11:
0 libsystem_kernel.dylib 0x00007fff9cae334a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9cae2797 mach_msg + 55
2 libsystem_kernel.dylib 0x00007fff9cadcee6 semaphore_create + 97
3 libdispatch.dylib 0x00007fff9c99e8d7 _os_semaphore_create_slow + 63
4 libdispatch.dylib 0x00007fff9c98f8ca _dispatch_semaphore_signal_slow + 26
5 libdispatch.dylib 0x00007fff9c98f524 _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fff9c9868fc _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff9c99c9a0 _dispatch_queue_serial_drain + 896
8 libdispatch.dylib 0x00007fff9c98f306 _dispatch_queue_invoke + 1046
9 libdispatch.dylib 0x00007fff9c9886b5 _dispatch_root_queue_drain + 476
10 libdispatch.dylib 0x00007fff9c98848c _dispatch_worker_thread3 + 99
11 libsystem_pthread.dylib 0x00007fff9cbd55a2 _pthread_wqthread + 1299
12 libsystem_pthread.dylib 0x00007fff9cbd507d start_wqthread + 13

Thread 12:
0 libsystem_kernel.dylib 0x00007fff9caeaf5e __semwait_signal_nocancel + 10
1 libsystem_c.dylib 0x00007fff9c9f8904 nanosleep$NOCANCEL + 188
2 libsystem_c.dylib 0x00007fff9ca1ff23 sleep$NOCANCEL + 42
3 libdispatch.dylib 0x00007fff9c99e8c0 _os_semaphore_create_slow + 40
4 libdispatch.dylib 0x00007fff9c98f8ca _dispatch_semaphore_signal_slow + 26
5 libdispatch.dylib 0x00007fff9c98f524 _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fff9c9868fc _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff9c99c9a0 _dispatch_queue_serial_drain + 896
8 libdispatch.dylib 0x00007fff9c98f306 _dispatch_queue_invoke + 1046
9 libdispatch.dylib 0x00007fff9c995020 _dispatch_queue_override_invoke + 369
10 libdispatch.dylib 0x00007fff9c9886b5 _dispatch_root_queue_drain + 476
11 libdispatch.dylib 0x00007fff9c98848c _dispatch_worker_thread3 + 99
12 libsystem_pthread.dylib 0x00007fff9cbd55a2 _pthread_wqthread + 1299
13 libsystem_pthread.dylib 0x00007fff9cbd507d start_wqthread + 13

Thread 13:: Dispatch queue: com.apple.NSXPCConnection.m-user.com.apple.airportd
0 libsystem_kernel.dylib 0x00007fff9caeaf46 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff9ca71b72 nanosleep + 199
2 libsystem_c.dylib 0x00007fff9ca719d3 sleep + 42
3 libxpc.dylib 0x00007fff9cc20e0b _waiting4memory + 14
4 libxpc.dylib 0x00007fff9cc0c145 _xpc_mach_port_allocate + 110
5 libxpc.dylib 0x00007fff9cc0d745 _xpc_connection_init + 333
6 libxpc.dylib 0x00007fff9cc0d5e8 _xpc_connection_resume_init + 14
7 libdispatch.dylib 0x00007fff9c9868fc _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff9c99c9a0 _dispatch_queue_serial_drain + 896
9 libdispatch.dylib 0x00007fff9c98f306 _dispatch_queue_invoke + 1046
10 libdispatch.dylib 0x00007fff9c9886b5 _dispatch_root_queue_drain + 476
11 libdispatch.dylib 0x00007fff9c98848c _dispatch_worker_thread3 + 99
12 libsystem_pthread.dylib 0x00007fff9cbd55a2 _pthread_wqthread + 1299
13 libsystem_pthread.dylib 0x00007fff9cbd507d start_wqthread + 13

Thread 14 Crashed:
0 libsystem_pthread.dylib 0x00007fff9cbd5575 _pthread_wqthread + 1254
1 libsystem_pthread.dylib 0x00007fff9cbd507d start_wqthread + 13

Thread 14 crashed with X86 Thread State (64-bit):
rax: 0x000070000d799000 rbx: 0x00000000003c0021 rcx: 0x00007fff9cbda7f2 rdx: 0x000070000d799000
rdi: 0x000070000d799000 rsi: 0x00007fffa58d9378 rbp: 0x000070000d798ad0 rsp: 0x000070000d798a80
r8: 0x000070000d718000 r9: 0x0000000000083000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x00000000030020ff r13: 0x000070000d799000 r14: 0x0000000003000000 r15: 0x0000000000000000
rip: 0x00007fff9cbd5575 rfl: 0x0000000000010246 cr2: 0x0000000140093000

Logical CPU: 4
Error Code: 0x00000000
Trap Number: 6

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Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
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Re: Helicon Remote Crashes

Unread postby Stas Yatsenko » 11.10.2017 12:11

Try this version of the program: https://drive.google.com/open?id=0B_uKrE3_LamxTFVRc1FULUc2VWs

madking426
Posts: 4
Joined: 04.10.2017 03:43

Re: Helicon Remote Crashes

Unread postby madking426 » 13.10.2017 03:40

Tried the version that you mentioned, not sure if it solved the problem but it brought up a bigger problem! No matter how I set the picture quality, it keeps shooting JPG only! I double checked my camera settings and the program itself but same thing happened. End up I reinstall the previous version and I've no choice but to tolerate the crashing!
Don't get me wrong, I still think Helicon is the best as I told my client but I really hope problem can be fix ASAP! Should I send every crash log to the support email? Can't send it here because of the 6000 words limit and the message post limit.
Thank you for your help!

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Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
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Re: Helicon Remote Crashes

Unread postby Stas Yatsenko » 13.10.2017 09:05

That is odd because we didn't change anything that could have caused it. In fact, the program logic have not been touched at all.
Do you get any message when selecting raw image format? Could it simply be that the program is not activated?

madking426
Posts: 4
Joined: 04.10.2017 03:43

Re: Helicon Remote Crashes

Unread postby madking426 » 13.10.2017 09:50

The program did asked me to activate again and I did but same thing happened. Will give it another try to make sure. Thanks!


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