Occasional crashes when retouching and saving

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Hymenopterist
Posts: 1
Joined: 05.01.2016 05:43

Occasional crashes when retouching and saving

Unread postby Hymenopterist » 05.01.2016 07:31

Hi there,
I seem to be having a strange issue with crashes, particularly when saving. It will crash between 1 out of 4 or 5 times when I click on the saving tab and click save. I also have had multiple crashes when using retouch. Is this a familiar issue and do you have any advice to stop it?
In terms of details, I am using Jpeg files from a Sony a6000, with Windows 8, and I drag and drop my files from Fastone straight to Helicon.
If there is an error log/ console and that information would help, would you be able to instruct me on how to find that information?
Thank you.

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Occasional crashes when retouching and saving

Unread postby Stas Yatsenko » 05.01.2016 14:00

Which program do you mean? Helicon Filter or Helicon Focus? What version?


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