Helicon Filter does not keep EXIF data in saved files.

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kentel
Posts: 27
Joined: 31.05.2005 13:50
Location: UK

Helicon Filter does not keep EXIF data in saved files.

Unread postby kentel » 22.11.2015 19:03

Sorry I don't post very often here, but have recently noticed that Helicon Filter does not keep EXIF data in saved files.
Is this that I have missed out some option, or just a fact? or a fault?

Thanks for any information on this query.

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Stas Yatsenko
Posts: 3958
Joined: 06.05.2009 14:05
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Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby Stas Yatsenko » 23.11.2015 11:50

This is strange. What OS version and Helicon Filter version do you have?

kentel
Posts: 27
Joined: 31.05.2005 13:50
Location: UK

Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby kentel » 23.11.2015 12:57

Hello Stas Yatsenko, I have version 5.5.4 Stereo release 25/09/2015 of Helicon Filter, and OS is Windows 7 64 bit Home Premium SP1, AMD Phenom II X4 940 cpu 3.42 GHz 8Gb installed RAM (Memory).

The files I am editing are jpg and RAW from a Panasonic DMC-FZ330/300.

Thanks for your interest!

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby Stas Yatsenko » 23.11.2015 13:48

We need to test your files in our environment. Can you please upload them to our ftp server as described at http://www.heliconsoft.com/ftp-server/

If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.

Please contact us via support@heliconsoft.com

kentel
Posts: 27
Joined: 31.05.2005 13:50
Location: UK

Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby kentel » 23.11.2015 14:58

https://dl.dropboxusercontent.com/u/46995680/P1000808.RW2

https://dl.dropboxusercontent.com/u/46995680/P1000808_hf.jpg

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby Stas Yatsenko » 24.11.2015 13:26

Thanks for the samples, we were able to reproduce the problem and will try to fix it ASAP.

kentel
Posts: 27
Joined: 31.05.2005 13:50
Location: UK

Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby kentel » 24.11.2015 15:07

Thanks very much. Look forward for the fix.

kentel
Posts: 27
Joined: 31.05.2005 13:50
Location: UK

Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby kentel » 25.11.2016 14:11

Has there been a fix for this problem? If so, then I have not been informed.
Thanks.

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Stas Yatsenko
Posts: 3958
Joined: 06.05.2009 14:05
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Re: Helicon Filter does not keep EXIF data in saved files.

Unread postby Stas Yatsenko » 28.11.2016 10:32

Yes, please try the latest release of Helicon Filter.


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