Tif files

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layteruk
Posts: 1
Joined: 28.08.2015 00:40

Tif files

Unread postby layteruk » 28.08.2015 00:49

Hi Stas,
I think your software is great (I have purchased both Photo Safe and Filter) however I have a slight problem. I convert RAW and save in TIFF in Helicon Filter so that I can then open in third party software for further work (NIK software and / or GIMP) however none of the software can recognise any of the 3 x TIFF formats saved by Helicon Filter. Does Helicon Filter use some unusual save parameter ? Help please.

Many thanks,

Simon

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Tif files

Unread postby Stas Yatsenko » 28.08.2015 12:02

As we cannot reproduce the problem in the office we need to test your files in our environment. Can you please upload them to our ftp server as described at http://www.heliconsoft.com/ftp-server/


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