Problem Opening CR2 files

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piotr_kast
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Joined: 21.05.2015 19:03

Problem Opening CR2 files

Unread postby piotr_kast » 25.05.2015 18:36

I had problem opening CR2 file from Canon Poweshot SX50HS when using Bult-in converter RAW. When I open file I see photo exactly as shot (with lens edges, distortion etc.) Most of the files from my camera opens correctly, but this one not.
I tried attached this file to the post. But this won't work. Is there any way to correct this problem? Where I can sen you this file?

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Stas Yatsenko
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Re: Problem Opening CR2 files

Unread postby Stas Yatsenko » 26.05.2015 11:34

Please upload your file to our server (as described at http://www.heliconsoft.com/ftp-server/) and we will see what is happening.
If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.

You are welcome to contact us via support@heliconsoft.com

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 26.05.2015 12:27

OK. File uploaded into folder piotr_kast in root directory. But this same I may do with "Cut and Scale" and "Distortion". Result is not perfect but for now I must relay on this method.

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 28.05.2015 10:21

I've managed to work Helicon Fiter corectly to open mention before cr2 file, which I send you, with Konwenter Adobe RAW/DNG and RAW-in-DNG-out converter option in Preferences->RAW - of course in this case I must turn off option in Preferences->WIC support Canon Raw (*.cr2) in order to work. Using program "Adobe Lens Profile Creator" I created profile lcp for my camera and add it to Adobe Camera Raw profiles. I can send you this profile if you want. Maybe you can include or use this profile in Bulid in converter RAW.

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Stas Yatsenko
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Re: Problem Opening CR2 files

Unread postby Stas Yatsenko » 28.05.2015 15:24

Thanks. We can not use this profile.

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 29.05.2015 08:01

OK. Uploaded into folder piotr_kast in root directory file "Canon PowerShot SX50 HS (4.3-215.0 mm) - RAW.lcp". This is lens profile for my Camera Canon PowerShot SX50 HS .

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Stas Yatsenko
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Re: Problem Opening CR2 files

Unread postby Stas Yatsenko » 29.05.2015 12:14

Sorry, we can not use this profile in our program.

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 02.04.2016 11:13

Can I upload cr2 file (RAW) photo to your server (this is return to discussion above), so you can add to your program functionality to open correctly this files?

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Stas Yatsenko
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Re: Problem Opening CR2 files

Unread postby Stas Yatsenko » 04.04.2016 10:44

Please upload your stack to our server (as described at http://www.heliconsoft.com/ftp-server/) and we will see what is happening.
If you are user of GoogleDrive, DropBox, OneDrive or other cloud service, you can upload your files there and send us a link.

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 04.04.2016 13:08

I uploded this file cr2 to your upload server. This file is in subfolder piotr_kast.

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Stas Yatsenko
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Re: Problem Opening CR2 files

Unread postby Stas Yatsenko » 05.04.2016 11:44

You need to install Adobe DNG Converter: http://www.heliconsoft.com/adobedng/
and select "RAW-in-DNG-out converter" in "Settings / Preferences... / RAW".

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 05.04.2016 12:16

NO correct opening this file when I set option open cr2 files as you suggested. All option opening cr2 files open this file in the same way as you see file from your upload file iun subfolder piotr_kast. I have version DNG Converter 9.4 and now I download version 9.5. I tried install it, see how it work.

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Stas Yatsenko
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Re: Problem Opening CR2 files

Unread postby Stas Yatsenko » 06.04.2016 11:02

Please send us screenshots of your problem. Contact us via support@heliconsoft.com

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 07.04.2016 09:47

I send to your support team requested screenshots in JPG format. Index of each file is in txt file. And resend in e-mail original cr2 file.

Piotr Kastarynda

piotr_kast
Posts: 15
Joined: 21.05.2015 19:03

Re: Problem Opening CR2 files

Unread postby piotr_kast » 07.04.2016 12:36

Wnen I set AW DNG Converter or RAW-in-DNG-out converter again program correct open this problematic file (after change settings in WIC support as you suggested). Problem is that after update to new version program maybe turn on again all this options in WIC Support. Or I'm wrong about this assumption?


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