brand new Canon 5DS R; Focus says it can't open my .CR2 file
Posted: 05.08.2015 19:51
Hi,
I'm testing out my new Canon 5DS R and I have run in to an issue where Helicon Focus will not open the .CR2 files from that camera.
I checked and it still functions perfectly with my Canon 5DmkII files.
I have been using Adobe Bridge CS6, Photoshop CS6, and Adobe Camera RAW 9.1.1 as well as Canon's Digital Photo Professional 4.3.0 with these new 5DS R .CR2 files and have had no problems.
I've only had the 5DS R for a day and I haven't installed any of the software from Canon's accompanying CD.
I can see the thumbnail of the photo in the right hand source images column. If I click on any of them I see the circular green animation flash in the main screen and then get a dialog "Failed to open image".
What can I do to fix this?
Thank you.
I'm testing out my new Canon 5DS R and I have run in to an issue where Helicon Focus will not open the .CR2 files from that camera.
I checked and it still functions perfectly with my Canon 5DmkII files.
I have been using Adobe Bridge CS6, Photoshop CS6, and Adobe Camera RAW 9.1.1 as well as Canon's Digital Photo Professional 4.3.0 with these new 5DS R .CR2 files and have had no problems.
I've only had the 5DS R for a day and I haven't installed any of the software from Canon's accompanying CD.
I can see the thumbnail of the photo in the right hand source images column. If I click on any of them I see the circular green animation flash in the main screen and then get a dialog "Failed to open image".
What can I do to fix this?
Thank you.