helicon Remote with Canon 5D MKII and Mac

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choover33
Posts: 1
Joined: 20.01.2011 07:47

helicon Remote with Canon 5D MKII and Mac

Unread post by choover33 » 20.01.2011 07:55

I shoot with a canon 5D MKII tethered to Adobe Lightroom3 all of the time. I work on a Macbook Pro. I just bought Helicon Pro because of the Remote program and it just keeps telling me that "Camera is not connected" It has live view, I shoot tethered, I know the connection is there. Any ideas?? I know the mac version 2.0.12.m is a Beta.

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Stas Yatsenko
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Re: helicon Remote with Canon 5D MKII and Mac

Unread post by Stas Yatsenko » 20.01.2011 14:47

Please send us (support@heliconsoft.com) log files (HeliconRemote.log and HeliconRemote_Prev.log) from there:
/Users/[YOUR USERNAME]/Library/Application Support/Helicon/Common

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