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Occasional crashes when retouching and saving

Posted: 05.01.2016 07:31
by Hymenopterist
Hi there,
I seem to be having a strange issue with crashes, particularly when saving. It will crash between 1 out of 4 or 5 times when I click on the saving tab and click save. I also have had multiple crashes when using retouch. Is this a familiar issue and do you have any advice to stop it?
In terms of details, I am using Jpeg files from a Sony a6000, with Windows 8, and I drag and drop my files from Fastone straight to Helicon.
If there is an error log/ console and that information would help, would you be able to instruct me on how to find that information?
Thank you.

Re: Occasional crashes when retouching and saving

Posted: 05.01.2016 14:00
by Stas Yatsenko
Which program do you mean? Helicon Filter or Helicon Focus? What version?