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Helicon Filter freezes

Posted: 22.03.2015 02:24
by petesidewalk
I bought Helicon Filter 5 and it freezes every time I try to open a raw file.That is, the program stops responding. This is not getting off to a good start. Refund? Older versions of Helicon worked with less dificulty.

Re: Helicon Filter freezes

Posted: 23.03.2015 13:02
by Stas Yatsenko
What OS version do you have?
We need to test your files in our environment. Can you please upload them to our ftp server as described at http://www.heliconsoft.com/ftp-server/