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Helicon Filter Opening Panasonic DMC-FZ70 Files Small

Posted: 29.09.2014 23:16
by gerfmon
Hi, just downloaded the trial version of Helicon Filter. I'm using a Panasonic DMC-FZ70 16MP camera with file sizes of 3464x4616. Helicon Filter is opening all files from this camera as 1440x1920. The file types are .rw2 which Helicon Filter supports. I've tired it with my Canon 7D and it handles the raw files just fine. So far I really like Helicon Filter but I need it to work correctly for my Panasonic.
Thanks,
Jerry Sharp

Re: Helicon Filter Opening Panasonic DMC-FZ70 Files Small

Posted: 30.09.2014 12:34
by Stas Yatsenko
I would recommend to install WIC codecs (http://www.heliconsoft.com/wic/) and activate WIC support in Helicon Focus.

Alternatively, you can disable WIC and experiment with other RAW converters.

If this does not help please send your RAW file to our ftp server as described at http://www.heliconsoft.com/ftp-server/

Re: Helicon Filter Opening Panasonic DMC-FZ70 Files Small

Posted: 03.10.2014 00:43
by gerfmon
Hi again Stas. I download and installed as many of the codecs as I could. I run Windows 7 64 bit so the Panasonic codec wouldn't work. Still a no-go, the DMC-FZ70 files still open as 1920x1440 and save at that size. At this point I'm going to send you a sample file to look at. Thanks..

Re: Helicon Filter Opening Panasonic DMC-FZ70 Files Small

Posted: 03.10.2014 15:23
by Stas Yatsenko
Strange, Panasonic WIC codec opens your files in low resolution. Please disable WIC for your files, restart and select Adobe DNG Converter in Preferences\RAW

Re: Helicon Filter Opening Panasonic DMC-FZ70 Files Small

Posted: 04.10.2014 04:34
by gerfmon
Fixed it! Thanks Stas! :)