3 Files designated Trojans in Version: 5.3.12

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DomNY
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Joined: 06.05.2013 21:15

3 Files designated Trojans in Version: 5.3.12

Unread postby DomNY » 01.08.2013 14:37

Greetings,
I downloaded and installed Windows Version: 5.3.12 of Helicon Focus last night. McAfee quarantined the following 3 files as Trojans. I have searched and did not found this issue occurring since 2009. The files are:
DCRAW.exe, INSTALL_READER11_EN_MSSD_AAA_AIH.Exe and SERIALSHIELD.DLL.
It appears the serialshield.dll being quarantined will not let me even open the program to enter my key. I had Helicon Focus (not sure of version) installed on a previous PC with McAfee anti-virus and had no such issues.
This concerns me. I need to know exactly WHY this is happening, what can be done to correct, and assurance that these files do not contain trojans.
Thanks,
Dom

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Stas Yatsenko
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Re: 3 Files designated Trojans in Version: 5.3.12

Unread postby Stas Yatsenko » 02.08.2013 11:39

I would recommend to install version 6 of Helicon Focus which does not use this library.

There is no virus there for sure. Most probably your AV program has false detections or the files were infected on your computer. For example, INSTALL_* program is a installer for Adobe PDF reader and Adobe is not likely to add viruses into its products.

DomNY
Posts: 2
Joined: 06.05.2013 21:15

Re: 3 Files designated Trojans in Version: 5.3.12

Unread postby DomNY » 02.08.2013 14:26

Stas,

Can I install with 5.3.12.1 in place or must I uninstall it before installing version 6?

Regards,
Dom

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Stas Yatsenko
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Re: 3 Files designated Trojans in Version: 5.3.12

Unread postby Stas Yatsenko » 05.08.2013 12:19

You can install with 5.3.12.1 in place.


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