Helicon Filter 5.2.4 Problem

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jpmccormac
Posts: 53
Joined: 30.06.2008 00:36

Helicon Filter 5.2.4 Problem

Unread postby jpmccormac » 19.06.2013 01:03

I just downloaded this new version of Helicon Filter: Version: 5.2.4 - Date: 18.06.2013. The installer removed the old program (5.2.2), but when the new program loads it freezes and locks up my Windows 7 Home Premium PC. At this point I can't even get to my desktop and must use Windows Task Manager to end the process. Anyone had this problem?
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June 19, 2013. Edit/Update. Removed HF 5.2.4 - again - with Windows uninstaller and cleaned up the registry with CCleaner. Reinstalled HF 5.2.4. Problem remains - Program locks up after the splash screen at startup.

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jpmccormac
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Joined: 30.06.2008 00:36

Re: Helicon Filter 5.2.4 Problem

Unread postby jpmccormac » 20.06.2013 15:00

When HF 5.2.4 tries to start up and freezes, the Windows Task Manager shows that CPU usage jumps to 99%!

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Stas Yatsenko
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Re: Helicon Filter 5.2.4 Problem

Unread postby Stas Yatsenko » 21.06.2013 11:07

We have similar complaint about Helicon Focus and are now actively searching for this bug. What kind of processor do you have? AMD or Intel?

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jpmccormac
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Re: Helicon Filter 5.2.4 Problem

Unread postby jpmccormac » 21.06.2013 12:49

AMD Athlon II X4 630 Processor 2.80 GHz. 4 GB Ram. 64 -bit OS.
Thanks for the help, Stas.

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Stas Yatsenko
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Re: Helicon Filter 5.2.4 Problem

Unread postby Stas Yatsenko » 25.06.2013 11:19

I think we located the bug. We have sent you the link to fixed library as a private message.

PM:

John,

I think we found the bug. Please download


http://downloads.heliconfilter.com/hlib_safe_sse.dll

then rename it to hlib.dll and replace hlib.dll near HeliconFilter.exe

If this will now work, try to replace hlib.dll with this one:

http://downloads.heliconfilter.com/hlib_limited_sse.dll

Please let us know if this helps via support@heliconsoft.com


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