Problem Installing Filter 5.3.1

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Problem Installing Filter 5.3.1

Unread postby Guest » 27.05.2013 15:41

I downloaded HF 5.3.1 and installed it. When opening HF I get the message "Cannot connect database! Please reinstall application." I tried to reinstall and got the same message. I then re-downloaded it and again tried. Got the same message.

I then downloaded 5.0.28, installed and it works fine. I have WIN 7, 64bit.

Howard

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Stas Yatsenko
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Re: Problem Installing Filter 5.3.1

Unread postby Stas Yatsenko » 29.05.2013 11:41

Please try to remove database file and restart the program:

c:\Users\USER_NAME\AppData\Local\Helicon\Common\helicon.dat

Guest

Re: Problem Installing Filter 5.3.1

Unread postby Guest » 29.05.2013 15:53

Thanks Stas! That took care of the problem.
Howard

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jpmccormac
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Re: Problem Installing Filter 5.3.1

Unread postby jpmccormac » 02.06.2013 19:03

I'm confused also. I uninstalled HF 5.2.2 and - I thought- I installed HF 5.3.1 from the download page at http://www.heliconsoft.com/downloads/HeliconFilter.exe
However, the download page only shows HF 5.2.2 as available, but the downloaded installer is dated June 2, 2013 and is 266MB. When I install this it still runs HF 5.2.2. What am I doing wrong and why does the download page still only show HF 5.2.2?
I'd like to try HF 5.3.1. Is it in another location? Thanks.
PS. I also deleted the database file as directed above.
PPS. In HF 5.2.2 when I "check for updates", HF says none are available.

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Stas Yatsenko
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Re: Problem Installing Filter 5.3.1

Unread postby Stas Yatsenko » 03.06.2013 12:11

Sorry, we don't have Helicon Filter 5.3.1. We have Helicon Focus 5.3.10 and Helicon Filter 5.2.2:
http://www.heliconsoft.com/software-downloads/


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