Helicon Filter 5.1 crashes saving default presets

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jpmccormac
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Joined: 30.06.2008 00:36

Helicon Filter 5.1 crashes saving default presets

Unread postby jpmccormac » 26.02.2013 00:17

I'm running Helicon Filter 5.1.2 (dated 18.12.2012) and it crashes when I try to save a preset as the default, for example, a simple black border around an image or a text insertion for Copyright. HF 5.1 asks if I want to replace the default setting. When I respond Yes, HF 5.1 crashes. When I try to restart HF 5.1 I only get the splash screen. Then I have to open the Windows Task Manager, end the process, uninstall HF 5.1 and reinstall the full program again. This a new phenomenon; it never happened until today. Very frustrating. Can anyone help?

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Stas Yatsenko
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Re: Helicon Filter 5.1 crashes saving default presets

Unread postby Stas Yatsenko » 26.02.2013 13:43

We cannot reproduce the problem in the office. What OS version do you have?

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jpmccormac
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Re: Helicon Filter 5.1 crashes saving default presets

Unread postby jpmccormac » 26.02.2013 14:09

I'm running HF 5.1 on Windows 7 Home Premium. 64 bit. 4GB RAM. I only have a problem when I want to save a preset as the default within a specific module, say Colors, Text or Frames.

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Stas Yatsenko
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Re: Helicon Filter 5.1 crashes saving default presets

Unread postby Stas Yatsenko » 27.02.2013 15:34

Thanks for your report. We will fix this bug.

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jpmccormac
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Re: Helicon Filter 5.1 crashes saving default presets

Unread postby jpmccormac » 02.03.2013 16:38

Update and FYI. I ran CCleaner.exe to check for errors in the Registry files. I got errors on the following entries: HKCR/Helicon.erf, HKCR/Helicon.kdc and HKCR/Helicon.sr2. Regedit shows "Value Not Set" in the DATA column. Could this be the problem? If so, should I fix these errors and try again? Thanks for your assistance.

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Stas Yatsenko
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Re: Helicon Filter 5.1 crashes saving default presets

Unread postby Stas Yatsenko » 06.03.2013 12:03

These are settings for RAW files so it has nothing to do with the bug you found. We already fixed it and preparing new version for publication in the coming days.


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