Problems when Helicon Filter starts

Report bugs and get support here

Moderator: Stas Yatsenko

abiondi
Posts: 3
Joined: 17.01.2013 23:46

Problems when Helicon Filter starts

Unread postby abiondi » 17.01.2013 23:53

Dear sirs:

I am having a problem since several days ago that I can not use my product Helicon Filter. When I start it a screen appears with this error:


--------------------------------------------------------------------------------------
Runtime Error!

Program: C:\Program Files (x86)\Helicon Software\Helicon Filter 5

R6030
- CRT not initialized
--------------------------------------------------------------------------------------

Thank you in advance,


Adrian A. Biondi

User avatar
Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
Contact:

Re: Problems when Helicon Filter starts

Unread postby Stas Yatsenko » 18.01.2013 11:00

Adrian,

What OS version do you have?
Right now I can give you links to older versions in hope that they will not have such problem:
http://www.heliconsoft.com/downloads/He ... 5.0.28.exe
http://www.heliconsoft.com/downloads/He ... 5.0.26.exe

abiondi
Posts: 3
Joined: 17.01.2013 23:46

Re: Problems when Helicon Filter starts

Unread postby abiondi » 18.01.2013 13:23

Thanks. I'm using Windows 7 Ultimate 64 bits.

What may provide a clue is the fact that the program was working perfectly and suddenly stopped working.

Best regards,


Adrian A. Biondi

abiondi
Posts: 3
Joined: 17.01.2013 23:46

Re: Problems when Helicon Filter starts

Unread postby abiondi » 18.01.2013 14:11

Stas,

I downloaded the Helicon Filter 5.0.26 version and seems to work perfectly now.

Is a pity that I can not take advantage of program updates, I hope it is fixed in a future update.

Thank you.

Best regards

User avatar
Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
Contact:

Re: Problems when Helicon Filter starts

Unread postby Stas Yatsenko » 21.01.2013 12:33

Thanks for your report. We will try to reproduce and fix this bug ASAP.

I would recommend to install MS redistributables VS2008 and 2010, that might help. Here are the links:
http://www.microsoft.com/en-us/download ... px?id=5555
http://www.microsoft.com/en-us/download ... x?id=14632
http://www.microsoft.com/en-us/download ... px?id=5582
http://www.microsoft.com/en-us/download ... px?id=2092


Return to “Helicon Filter: Bugs and Support”

Who is online

Users browsing this forum: No registered users and 2 guests