Internal error

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Bob

Internal error

Unread postby Bob » 06.10.2012 22:30

can you reproduce this one?

1. open helicon filter
2. open photo (i open the cow one)
3. press Colors button from toolbar
4. uncheck de colors checkbox in the History of changes
5. get error? "Internal Error! Access violation at address 00000000. Read of address 00000000"

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Stas Yatsenko
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Re: Internal error

Unread postby Stas Yatsenko » 08.10.2012 13:36

We cannot reproduce this error in our environment. What OS version and Helicon Filter version do you have?

caretaker360
Posts: 2
Joined: 28.03.2013 23:23

Access error

Unread postby caretaker360 » 28.03.2013 23:32

Getting access violation error also. View print screen filre
.
Windows 7 64

Also I cant expand some of my hard drives. some are raid, some ssd some both.
Attachments
helicon error.JPG
(144.27 KiB) Not downloaded yet


caretaker360
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Joined: 28.03.2013 23:23

Re: Internal error

Unread postby caretaker360 » 02.04.2013 14:52

Well the beta fixed the problem. Nice make-over by the way :D
Can a licence for the current version be used on Beta? Projected final release is when ?
Thanks !

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Stas Yatsenko
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Re: Internal error

Unread postby Stas Yatsenko » 04.04.2013 11:12

Yes, the license covers all updates so it can be used with beta and next release. I think we need several weeks to polish release version.

Helg

Access violation

Unread postby Helg » 20.04.2013 20:35

Hi, developers!
:)

I am instaling Helicon Filter v.5.2.2 on WiN7RU-64 bit SP1, and receive the following error:

Internal error!
Accses violation at address 00704633 in module 'HeliconFilter.exe' Read address 00000000.

And after this message HelicnFilter hasn't access to to files on a hard disks.
Access to image files is possible, only to files from library "Image", Desctop, My documents, and from directory HeliconFilter\Samples\

Helg.

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Stas Yatsenko
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Re: Internal error

Unread postby Stas Yatsenko » 23.04.2013 10:56

Please contact us via support@heliconsoft.com and we will send you a test verison to localize the problem.


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