Error when trying to retouch tiff files from Pentax 645d

Report bugs and get support here

Moderator: Stas Yatsenko

pentax645dguy
Posts: 3
Joined: 17.04.2011 14:42

Error when trying to retouch tiff files from Pentax 645d

Unread postby pentax645dguy » 17.04.2011 14:46

When I try to retouch tiff files converted from pentax 645d images, the program stops working and I get the error message "Internal error. Access violation at address 10019e15 in module 'focus.dll'. Read of address 3913D0FE".

My guess is that this error is due to the size of the 645d file, which is approximately 7200x5400 pixels. I do not get this error when retouching sony a900 files converted to tiff. Can you please help?

User avatar
Stas Yatsenko
Posts: 3958
Joined: 06.05.2009 14:05
Contact:

Re: Error when trying to retouch tiff files from Pentax 645d

Unread postby Stas Yatsenko » 19.04.2011 10:40

Yes, this is due to the size. We are able to reprouce this error and we will do our best to override it. Hopefully it will be fixed in the coming version.


Return to “Helicon Filter: Bugs and Support”

Who is online

Users browsing this forum: No registered users and 2 guests