H5 won't initialize

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xCurt
Posts: 2
Joined: 13.08.2010 17:58

H5 won't initialize

Unread postby xCurt » 13.08.2010 18:12

Now my registered Helicon Filter 5 beta will not initialize at the end of the (re-)installation, and will not launch. I have tried to remove and re-install, but this didn't help - I even used REVO > Advanced, to get rid of everything. I also removed a hundred programs, to catch the sinner, but it didn't help! H4Free will install and launch, but H4Free is not what I want, so I removed that one again.

Vista 32-bits.

what to do :?:

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HeliconNoInitialize.gif
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Stas Yatsenko
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Re: H5 won't initialize

Unread postby Stas Yatsenko » 16.08.2010 11:03

Thanks for your report. We will fix this bug.

xCurt
Posts: 2
Joined: 13.08.2010 17:58

Re: H5 won't initialize

Unread postby xCurt » 24.09.2010 15:42

I forgot to point out that I install on the "C"-drive. As far as I can understand, the error message box is implying that it was installing on the "H"-drive (?) I don't have a H-drive.


bthompson

Re: H5 won't initialize

Unread postby bthompson » 05.03.2011 15:58

I am seeing what may be a similar problem w/ 5.1 under Windows XP Professional Version 2000 Service Pack 3.

Internal error!
Access violation at address 7C9101B3 in module ntdll.dll. Write of address 77EA3877.

This is on the second day of the trial period. I processed four stacks yesterday without a problem, but this morning it provides this error most of the time, including following a reboot. It will occasionally initialize correctly.

Thanks,
Bryan

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Stas Yatsenko
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Re: H5 won't initialize

Unread postby Stas Yatsenko » 06.03.2011 14:25

What program do you mean? Helicon Filter or Helicon Focus?


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