Incorrect product

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Focus
Posts: 1
Joined: 09.12.2007 05:13

Incorrect product

Unread postby Focus » 09.12.2007 05:27

I've purchased/downloaded Helicon Focus 3.60 Pro for Mac. The menu on application window doesn't have any options for editing/retouching, viewing before/after, add text, and other menus for Pro version. Also your product ad tells about *.tiff files. The downloaded version doesn't process *.tiff(s),either 8 or 16 bit, only *.jpeg(s). Also, the software's folder is not displayed among programs in Applications folder in Finder. What did I pay for?
Please advice.

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Dan Kozub
Posts: 1157
Joined: 24.03.2004 18:14

Unread postby Dan Kozub » 21.12.2007 12:35

>I've purchased/downloaded Helicon Focus 3.60 Pro for Mac. The menu on application window doesn't have any options for editing/retouching, viewing before/after, add text, and other menus for Pro version.

This features are available only from v.4 and higher which is implemented only for Windows right now. We are working on updating Mac version too.


>Also your product ad tells about *.tiff files. The downloaded version doesn't process *.tiff(s),either 8 or 16 bit, only *.jpeg(s).

This should not be the case. Please download the latest version from our site, register it and try again.

> Also, the software's folder is not displayed among programs in Applications folder in Finder.

It depends on where you unzipped the installation. There is no istallation procedure, Helicon Focus is located in the same folder where HeliconFocusMac.zip was upacked.


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