Helicon Remote freezes when trying to record video

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wesnikon
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Joined: 19.08.2018 09:18

Helicon Remote freezes when trying to record video

Unread post by wesnikon » 19.08.2018 09:23

I'm trying to record video on my D850, but when I press "Start recording video" the app freezes and becomes *extremely* slow after recovering (you can watch UI controls redrawing, that's how bad it is). Recording doesn't work at all.

This is with an Xperia Z4 tablet running Android 7.1.1. In its current state the app is useless to me.

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Helicon Remote freezes when trying to record video

Unread post by Stas Yatsenko » 20.08.2018 11:41

Could you please reproduce the issue, then unplug or turn off the camera for the app to un-freeze, and sub,it a bug report (menu - Feedback - Report a bug)?

wesnikon
Posts: 2
Joined: 19.08.2018 09:18

Re: Helicon Remote freezes when trying to record video

Unread post by wesnikon » 20.08.2018 18:53

Ok, I submitted 3 bug reports, each time I varied my steps slightly. Hope this helps.

Here's the screenshot I announced in one of those reports.

Image

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Stas Yatsenko
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Re: Helicon Remote freezes when trying to record video

Unread post by Stas Yatsenko » 21.08.2018 15:58

Thanks, we've replied to your reports.

By the way, there's no need to post screenshots of the errors that the app displays, we can see them in the reports. On that note, it's always best to send the report right away rather than post on the forums: you can supply your comments to a bug report same as you can here, but we also get the app's log straight away which we pretty much always need. All in all, the forum is a poor way to report technical issues.

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