Nikon D7200 Video Recording Problem

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viperrt1996
Posts: 3
Joined: 05.08.2018 02:32

Nikon D7200 Video Recording Problem

Unread post by viperrt1996 » 05.08.2018 02:59

I have downloaded the current version of Remote, and have used it on both an Asus Cell phone model Asus_Z016D running Android version 8.0.0 and an Asus Tablet model P027 running Android version 7.0. My Nikon is a D7200 running the latest firmware v.1.04 and lens stabilization firmware 2.017. I am connecting to camera via usb cable.

Both androids run Helicon Remote for Photos perfectly with no issues! But once I switch the camera to Video, it seems to work in that I get a moving picture in live view, with a popup saying that the camera is in video mode and that some functions will not work, and I need to switch the camera to photo mode if taking pictures. Once I click "Start Recording Video" the live window freezes, and the apk locks up. This happens exactly the same on both androids. The only way to get out of the freeze is to turn the camera off. The apk than returns to normal. I have waited for 5 minutes and the apk will stay frozen, does not record video...none found on android or on SD card in camera.

I have tried every manual mode, and auto mode and the apk will scream at me in auto mode not to use it! Again, in photo mode, Motion works flawlessly! Nothing in Video mode except the lock-up! Any help would be appreciated as I have an application that requires the video mode and ultimately am going to purchase Remote if it works! I will be using Remote on a Windows 10 PC, and the two androids listed above.

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Stas Yatsenko
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Re: Nikon D7200 Video Recording Problem

Unread post by Stas Yatsenko » 06.08.2018 16:14

Unfortunately, we don't have a D7200 to test for this issue. Try clearing the camera body settings. If that doesn't help, I'm afraid we don't have any more ideas at this moment. But if we can find a D7200, we'll look into it.

viperrt1996
Posts: 3
Joined: 05.08.2018 02:32

Re: Nikon D7200 Video Recording Problem

Unread post by viperrt1996 » 06.08.2018 20:32

Stan, thanks for the reply! If did the factory reset, and even defauted each menu group with no change. Would it be of any help if I offered to assist with testing?

viperrt1996
Posts: 3
Joined: 05.08.2018 02:32

Re: Nikon D7200 Video Recording Problem

Unread post by viperrt1996 » 06.08.2018 20:38

Stan, I did forget to mention that while trying to record the video via usb, I let the tablet running the apk even though it froze that it offered to send a crash report log which i did send . Not sure if that will help but its a start! If you need my gmail adress let me know.

Joe

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Stas Yatsenko
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Re: Nikon D7200 Video Recording Problem

Unread post by Stas Yatsenko » 07.08.2018 12:44

Thanks for the offer, but I can't think of any way you could help us right now. We need physical access to the camera.

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