App crashes at first shutter release

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tim10243
Posts: 3
Joined: 05.07.2018 18:25

App crashes at first shutter release

Post by tim10243 » 05.07.2018 18:29

Hello,
I got following issue: Helicon Remote (Free Version) crashes in the moment of the first shutter release. No way to bring it back to live until I finish the app and restart it.
The set up is:

The cofiguration is:
- Nikon D850
- Samsung Galaxy Tab Pro SM-T520
- Android Version 4.4.2
- Connection via USB

I wont buy a full version until this issue is solved.
best regards
Tim

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Stas Yatsenko
Posts: 3687
Joined: 06.05.2009 14:05
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Re: App crashes at first shutter release

Post by Stas Yatsenko » 06.07.2018 10:07

Hello,

The forum is not a good way to get technical support, we need more info.
Please reproduce the problem and send a bug report (menu -> Feedback -> Report a bug).

tim10243
Posts: 3
Joined: 05.07.2018 18:25

Re: App crashes at first shutter release

Post by tim10243 » 07.07.2018 07:28

Thank you.
I did.

tim10243
Posts: 3
Joined: 05.07.2018 18:25

Re: App crashes at first shutter release

Post by tim10243 » 09.07.2018 17:00

Problem solved. Thanks for your support Alex!
Set "Review time" to "Disabled" - that was it!

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Stas Yatsenko
Posts: 3687
Joined: 06.05.2009 14:05
Contact:

Re: App crashes at first shutter release

Post by Stas Yatsenko » 10.07.2018 11:59

Thanks for letting us know. This isn't really a fix, it's a workaround, but at least it works. Apparently, there's some problem with the review, we'll investigate it.

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