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unable to connect to Canon EOS Rebel T7i DSLR Camera with 18-135mm Lens

Posted: 20.06.2018 10:45
by Sterling
I sent in emails from Helicon Remote. Able to connect via Canon Connect and operate shutter remotely, look at images on the camera remotely --- but Helicon Remote locks up and then I send an email describing the error.

What is the fix?

Re: unable to connect to Canon EOS Rebel T7i DSLR Camera with 18-135mm Lens

Posted: 21.06.2018 10:32
by Stas Yatsenko
Thanks for submitting the report. This is a difficult case, I can't offer any immediate solution. You've discovered a critical bug in the app that makes the app crash; this issue is of the kind that's the most difficult to figure out; and it never happened during our testing so far. But your report provides some hints that we will analyze and see what we can do.