Remote version 3.9.5 slow

General discussions, bugs, support, suggestions
MGG33
Posts: 1
Joined: 31.05.2018 01:54

Remote version 3.9.5 slow

Unread post by MGG33 » 31.05.2018 02:06

Hello,

I am a frequent user of Helicon Remote and recently updated the software to 3.9.5 on my Mac running macOS 10.12.6 to try and get my new WeMacro rail working with the software. However, the app is running brutally slow. I cannot click on anything within the app without the Apple spinning wheel showing up and the app will not close without a force quit. Further, I cannot tell if the rail or camera are being recognized by the software. I tried to submit a bug report within the app but I am almost positive it did not go through. Is anyone having issues with the new version of Remote? Any help would be incredible!

Thank you for your time and any assistance,

Matt

User avatar
Stas Yatsenko
Posts: 3617
Joined: 06.05.2009 14:05
Contact:

Re: Remote version 3.9.5 slow

Unread post by Stas Yatsenko » 31.05.2018 15:08

We've received your bug report. There's nothing in the program log to hint at the source of the problem, but from the sound of it, it's most likely not a programming on our part but something going wrong in the macOS internals.
Does Helicon Remote run slowly when Wemacro is not connected?
What if the camera is not connected?

Post Reply