Camera not connected

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Axon sprout
Posts: 2
Joined: 22.04.2018 10:29

Camera not connected

Post by Axon sprout »

I downloaded the helicon remote app from Google play store onto my Huawei LYO- LO1 smart phone which has android version 5.1
I connected it using my data connection cable with a USB-OTG adapter and connected it to my Nikon D810 and a grey screen says camera is not detected so I connected it to my Nikon D700 and exactly the same thing. I have tried to check all is compatible but I am not sure what could be wrong. Is it the phone? Can you help?
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Camera not connected

Post by Stas Yatsenko »

It's most likely the phone, but could also be the adapter or a faulty cable. See http://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected
Axon sprout
Posts: 2
Joined: 22.04.2018 10:29

Re: Camera not connected

Post by Axon sprout »

Tried it using my tablet and it worked so obviously my phone does not support the software.

Thanks
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