Canon 5 D Mark III and 7 D Mark II

General discussions, bugs, support, suggestions
Post Reply
Harald Will
Posts: 2
Joined: 27.03.2018 18:17

Canon 5 D Mark III and 7 D Mark II

Post by Harald Will »

Hello,
Helicon Remote does not find the camera? (Kamera ist nicht verbunden)? OTG Adapter, Kabel, App startet, Camera on, but no connecting?
Where is my fault?
Harald
Harald Will
Posts: 2
Joined: 27.03.2018 18:17

Re: Canon 5 D Mark III and 7 D Mark II

Post by Harald Will »

I have seen this Info, but I installed the App on my PC (Notebook) and it works, I take a USB-HUB, both cameras, connect with cabel and my PC regognize both cameras. So I think, the cables and OTG-Adapter are ok.
?????
User avatar
Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
Contact:

Re: Canon 5 D Mark III and 7 D Mark II

Post by Stas Yatsenko »

I'm assuming the problem occurs on Android (you didn't clarify that).
1. The PC does not need a USB OTG adapter, but Android requires it.
2. It could be that your Android device simply doesn't support USB OTG. If you carefully follow the instructions from the FAQ, and run the app linked there, you'll find out exactly what the problem is.
Post Reply