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Remote stopped working after update

Posted: 07.01.2018 12:57
by Alexgrig
Remote stopped working after update to latest version(Last update i did 1 year ago and everything was good). It says, that i dont't have video driver. I reinstalled video driver and Remote, but the problem still there. I work on dell latitude e4300, windows 7.

Re: Remote stopped working after update

Posted: 08.01.2018 12:26
by Stas Yatsenko
Please go to Device manager -> Display adapters -> right-click your adapter-> Update driver -> Browse my computer -> Let me pick -> double-click the
Nvidia, AMD or Intel driver (there will only be one of these three, depending on the manufacturer of your graphics adapter). Reboot the computer and Remote should work.

Re: Remote stopped working after update

Posted: 09.01.2018 01:42
by Alexgrig
Unfortunately, it didt't help. May be I should fix it manually in Registry or may be i can download old version? if it can help ,my video card is Mobile Intel 4 series Express.

Re: Remote stopped working after update

Posted: 09.01.2018 17:20
by Stas Yatsenko
That graphics adapter is quite old, latest versions of Helicon Remote cannot run on this hardware. But this older version can: http://www.heliconsoft.com/downloads/HeliconRemote3.7.3.exe