Excessively Long Load Time

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ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Excessively Long Load Time

Post by ariesjj »

Since a day or two ago, Helicon Remote has been taking upwards of 5 minutes or longer to open. I see it in the Task Manager (currently using 14.2% CPU resources and 43.4MB of RAM resources). I'm not quite sure what is going on. I have also noticed that I can lock in on the closest point and furthest point of my shots and set it to 1 step increments on shooting (once Remote finally opens) for a 85 slice stack. I end up with 85 slices, but the first 10-15 are out of focus and it doesn't go anywhere close to where I set the end point.

Camera Specs:
Nikon D5300
Nikkor Micro 40mm lens

System specs:
O/S - Windows 10 Pro
CPU - i7 6700k 4.7GHz (water cooled)
RAM - 64GB DDR4
GPU - GTX 1070 (Dual cards in SLI configuration)
Primary Hard Drive - MP500 M.2 (480GB)
Storage Drive - Crucial SSD
ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Re: Excessively Long Load Time

Post by ariesjj »

Including attachment showing Helicon Remote active in Task Manager, but no GUI interface to interact with as an active program.
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Excessively Long Load Time

Post by Stas Yatsenko »

The problem is most likely not in the program.
Have you rebooted Windows since it started occurring?
ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Re: Excessively Long Load Time

Post by ariesjj »

I have rebooted several times. I generally end up having to uninstall, clean out the appdata, and reinstall to get it functioning.
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Excessively Long Load Time

Post by Stas Yatsenko »

Try settings wipe (Helicon Remote menu -> File -> Preferences -> Tools -> Wipe settings; restart the program).
Reinstalling does nothing on itself.
Does it happen even when no camera is connected to the PC?
ariesjj
Posts: 8
Joined: 22.04.2017 01:52

Re: Excessively Long Load Time

Post by ariesjj »

It happens with or without the camera connected. I can't even get the program to load now. As of current, I am completely unable to get it to load to attempt the "Wipe Settings" solution you suggested. I have not been able to load the program for 3 days now no matter how many times I reboot.
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Excessively Long Load Time

Post by Stas Yatsenko »

We're currently working on a way to get more info about this issue, but it may take a while.
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