Nikon D500

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Wellsmal
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Nikon D500

Post by Wellsmal » 27.04.2017 00:58

Does anyone have the steps for linking D500 to Helicon Remote, I have no trouble with my D750

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Stas Yatsenko
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Re: Nikon D500

Post by Stas Yatsenko » 27.04.2017 10:23

Wireless connection to D500 is not supported by Helicon Remote, and possibly never will be due to the way this camera works. Note that D500 not and never was on the list of cameras that Helicon Remote supports wirelessly (http://www.heliconsoft.com/supported-cameras/ , bottom of the page).
I used to think D500 should work but now I realize I was wrong - apologies for the misleading previous replies on this matter.

mrose
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Re: Nikon D500

Post by mrose » 04.05.2017 00:40

Stas, You don't say what it is about the D500 that is different to make it incompatible, so do think that the D500 is an "oddball" in this respect or do think that the incompatibilities with Remote are going to be a trend with more new Nikon cameras?

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Stas Yatsenko
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Re: Nikon D500

Post by Stas Yatsenko » 04.05.2017 10:26

I don't know if it's going to be a trend. D500 is closely tied to the Nikon's app and is difficult (if at all feasible) to be made to work without it.

jayjayek
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Re: Nikon D500

Post by jayjayek » 04.08.2017 00:43

Stas,

do you think same issue will be for D5600 as it runs wifi same way as D500.

You can't connect to the camera through wifi on your own. you need to do it through the Snapbridge app.

but I still can see D5600 listed as compatible with wifi. I tried many times and gave up

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Stas Yatsenko
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Re: Nikon D500

Post by Stas Yatsenko » 04.08.2017 10:19

D5600 has been listed there mistakenly. As of this moment, Helicon Remote doesn't support Nikon cameras that require Snapbridge.

egosbar
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Re: Nikon D500

Post by egosbar » 03.10.2018 11:26

is there any plan to work with snapbridge on iphone , i want this program but dont want to carry around a computer thethered

is there a wifi adaptor that can work outside snapbridge for the d500

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Stas Yatsenko
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Re: Nikon D500

Post by Stas Yatsenko » 04.10.2018 15:34

Right now we don't know how to circumvent Snapbridge, so there are no such plans. There are other Wi-Fi adapters with their corresponding apps. We don't support any of those adapters.

otirroz
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Re: Nikon D500

Post by otirroz » 23.10.2018 02:29

Hello Stas,

I am brand new to this forum and just spent half a day trying to get Helicon Remote to work with my Nikon D5600. Disappointing to say the least when I finally located this thread on the forum.
D5600 has been listed there mistakenly. As of this moment, Helicon Remote doesn't support Nikon cameras that require Snapbridge.
That is a shame because people make purchases (sometimes expensive purchases) based on the information provided by software providers.

Would you please remove the D5600 and any other Snapbridge-dependent cameras from that list so others do not make the same mistakes I did.

Thanks in advance,

otirroz

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Stas Yatsenko
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Re: Nikon D500

Post by Stas Yatsenko » 23.10.2018 11:01

That mistake has been corrected over a year ago and was only present on our website for a short time. The information on our website right now is correct: D5600 is fully supported with USB connection, but wireless connection is not supported (it's not listed under Wi-Fi cameras).

otirroz
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Re: Nikon D500

Post by otirroz » 23.10.2018 17:31

Hello again Stas,

I will be more than happy to be proven wrong, but I spent several hours yesterday trying without result. I am using it with the Nikon D5600 camera (which is listed as fully compatible for USB as you stated), and a Samsung GT-S7582L smartphone with Android 4.2.2 (which is also listed as compatible). This is a Snapbridge camera, so I did not even try to connect it wirelessly. I have the correct original USB cable and an adapter (USB OTG) which have both been tested and work. I have tried it with the phone>USB as both a media device (MTP) and camera (PTP), and with USB debugging activated. So what am I doing wrong?

Thanks,
otirroz

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Stas Yatsenko
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Re: Nikon D500

Post by Stas Yatsenko » 24.10.2018 10:45

Most likely, there's a problem with OTG support in your Android. Please follow the guide we have specifically written for this very issue, it will help you figure out exactly where the problem is and whether or not it can be solved: https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected

otirroz
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Re: Nikon D500

Post by otirroz » 24.10.2018 17:06

Hello Stas,

Your are absolutely right and I have been proven wrong. I contacted Samsung and they responded that while Android 4.2.2 has no problem with OTG support, the model phone that I use (GT-S7582L-Galaxy Duo) does not support OTG and there is no retrofit available. If you can, please include this alert on your compatibility list. I guess I will have to look for another solution, because Nikon Snapbridge is also not compatible with this phone. What a pain.

In any case, thanks for the responses

otirroz

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Stas Yatsenko
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Re: Nikon D500

Post by Stas Yatsenko » 25.10.2018 14:50

Thanks for letting us know what the problem turned out to be. Pity it didn't work.

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