Zoom in LiveView not working

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hjk
Posts: 9
Joined: 26.02.2014 12:36

Zoom in LiveView not working

Post by hjk » 12.10.2016 15:53

I am shooting with Canon 5D Mark II and have the following problem with zooming in LiveView: whatever point I choose with mouse zooming always zooms to the same point in LiveView image. If I take an image zoom works fine but in LiveView not.

I have had this problem for a while and I did install Helicon Remote again, but this didn't help.

Henri

hjk
Posts: 9
Joined: 26.02.2014 12:36

Re: Zoom in LiveView not working

Post by hjk » 12.10.2016 16:00

Also once I stack the images the resulting image has Helicon watermark in it "Created from xxx images etc....", and the resulting image is also of poorer quality. I have a valid license...



Henri

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Zoom in LiveView not working

Post by Stas Yatsenko » 13.10.2016 09:40

Go to Helicon Focus menu -> Help -> Deactivate, restart the program and register again with your activation code to fix the watermark problem. As for zoom - it works fine on all our Canon cameras, do you have Helicon Remote 3.8?
It's possible that the problem is in the camera body settings, although not very likely.

hjk
Posts: 9
Joined: 26.02.2014 12:36

Re: Zoom in LiveView not working

Post by hjk » 13.10.2016 12:32

Thanks Stas,

I had 3.7.3 but deactivated + activated again and updated. Hopefully the watermark is gone. Watermark was not consistent but popped up randomly.

Regarding the other issue of zooming I went through all the settings I could think of and it turned out that it had something to do with the autofocus menu item in HR. Sorry my mistake, zoom works fine now.

Henri

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Stas Yatsenko
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Re: Zoom in LiveView not working

Post by Stas Yatsenko » 17.10.2016 09:54

Good to know, thanks for the information.

Macphoto1
Posts: 1
Joined: 16.05.2019 16:22

Re: Zoom in LiveView not working

Post by Macphoto1 » 16.05.2019 16:25

I have the same zoom problem now - what was the solution you found?

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Catherine
Posts: 23
Joined: 29.04.2019 22:38

Re: Zoom in LiveView not working

Post by Catherine » 20.05.2019 20:38

Please update to the latest version of Helicon Remote from https://www.heliconsoft.com/software-downloads/
This should help.
Please let us know if it worked.

gto
Posts: 5
Joined: 28.02.2015 11:45

Re: Zoom in LiveView not working

Post by gto » 22.05.2019 12:28

it doen´t work for me. i sent a bug report

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