Helicon Remote wont activate on Android device

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Cage
Posts: 5
Joined: 01.03.2016 07:57

Helicon Remote wont activate on Android device

Post by Cage »

Hi,
New user and an old dude, so I'm probably doing something wrong. :roll:
Just downloaded Helicon Remote to my HTC One (Android 5.0.2) with a view to connecting it to my Nikon D800 DSLR camera.
Have all the correct cables, OTR and USB from the camera, but when I try to activate the App, it comes up momentarily on the phone's screen then disappears.
I've checked the camera settings and all appear as per the manual.

Any suggestions greatly appreciated.

Thanks
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Helicon Remote wont activate on Android device

Post by Stas Yatsenko »

Hi,

Please open Google Play and make sure there's no update available for Helicon Remote. This sounds like an issue that we've fixed a week or so ago.
If you do have the latest version of the app already, then please check it will open up normally when no camera is connected.
Cage
Posts: 5
Joined: 01.03.2016 07:57

Re: Helicon Remote wont activate on Android device

Post by Cage »

Thanks for the quick reply.

The version I downloaded says v3.6.6 and was updated on Feb 18 2016.

The app wont load with the camera not corrected either.

Cheers
Cage
Posts: 5
Joined: 01.03.2016 07:57

Re: Helicon Remote wont activate on Android device

Post by Cage »

Sorry, my previous post should have read "The app wont load with the camera not connected either"
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Helicon Remote wont activate on Android device

Post by Stas Yatsenko »

You can downgrade to the previous version of the app while we're figuring out what's wrong: https://drive.google.com/open?id=0B_uKr ... k03M19kYUk
Cage
Posts: 5
Joined: 01.03.2016 07:57

Re: Helicon Remote wont activate on Android device

Post by Cage »

Hi Stas,
Couldn't get anything with the link.
Could you please advise here when the download is fixed.

Thanks
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Stas Yatsenko
Posts: 3841
Joined: 06.05.2009 14:05
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Re: Helicon Remote wont activate on Android device

Post by Stas Yatsenko »

I've just tried it, the link is valid and points to the APK file. Not sure what the problem is.
Cage
Posts: 5
Joined: 01.03.2016 07:57

Re: Helicon Remote wont activate on Android device

Post by Cage »

Cheers Stas.
The problem was me. Told you I was an old fart. :lol:
Installed and working fine.

Many thanks.
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