Hi,
New user and an old dude, so I'm probably doing something wrong.
Just downloaded Helicon Remote to my HTC One (Android 5.0.2) with a view to connecting it to my Nikon D800 DSLR camera.
Have all the correct cables, OTR and USB from the camera, but when I try to activate the App, it comes up momentarily on the phone's screen then disappears.
I've checked the camera settings and all appear as per the manual.
Any suggestions greatly appreciated.
Thanks
Helicon Remote wont activate on Android device
- Stas Yatsenko
- Posts: 3841
- Joined: 06.05.2009 14:05
- Contact:
Re: Helicon Remote wont activate on Android device
Hi,
Please open Google Play and make sure there's no update available for Helicon Remote. This sounds like an issue that we've fixed a week or so ago.
If you do have the latest version of the app already, then please check it will open up normally when no camera is connected.
Please open Google Play and make sure there's no update available for Helicon Remote. This sounds like an issue that we've fixed a week or so ago.
If you do have the latest version of the app already, then please check it will open up normally when no camera is connected.
Re: Helicon Remote wont activate on Android device
Thanks for the quick reply.
The version I downloaded says v3.6.6 and was updated on Feb 18 2016.
The app wont load with the camera not corrected either.
Cheers
The version I downloaded says v3.6.6 and was updated on Feb 18 2016.
The app wont load with the camera not corrected either.
Cheers
Re: Helicon Remote wont activate on Android device
Sorry, my previous post should have read "The app wont load with the camera not connected either"
- Stas Yatsenko
- Posts: 3841
- Joined: 06.05.2009 14:05
- Contact:
Re: Helicon Remote wont activate on Android device
You can downgrade to the previous version of the app while we're figuring out what's wrong: https://drive.google.com/open?id=0B_uKr ... k03M19kYUk
Re: Helicon Remote wont activate on Android device
Hi Stas,
Couldn't get anything with the link.
Could you please advise here when the download is fixed.
Thanks
Couldn't get anything with the link.
Could you please advise here when the download is fixed.
Thanks
- Stas Yatsenko
- Posts: 3841
- Joined: 06.05.2009 14:05
- Contact:
Re: Helicon Remote wont activate on Android device
I've just tried it, the link is valid and points to the APK file. Not sure what the problem is.
Re: Helicon Remote wont activate on Android device
Cheers Stas.
The problem was me. Told you I was an old fart.
Installed and working fine.
Many thanks.
The problem was me. Told you I was an old fart.
Installed and working fine.
Many thanks.