Helicon Remote 3.3.7 Crashing on Mac
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Helicon Remote 3.3.7 Crashing on Mac
Hi,
Just upgraded to the new version and purchased an unlimted license. Crashes on 2nd or 3rd shot in sequence and now even when taking single shot. Latest Mac OS, restarted 13" laptop. Still crashing.
Shooting Canon 5D MIII with Tether Tools cable.
Just upgraded to the new version and purchased an unlimted license. Crashes on 2nd or 3rd shot in sequence and now even when taking single shot. Latest Mac OS, restarted 13" laptop. Still crashing.
Shooting Canon 5D MIII with Tether Tools cable.
- Stas Yatsenko
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Re: Helicon Remote 3.3.7 Crashing on Mac
We're looking into the problem. Meanwhile, go to Preferences -> Image saving and choose to leave images in the camera. See if it helps.
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Re: Helicon Remote 3.3.7 Crashing on Mac
Will do that this morning. Going into the studio. Will report back. Thx!Stas Yatsenko wrote:We're looking into the problem. Meanwhile, go to Preferences -> Image saving and choose to leave images in the camera. See if it helps.
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Re: Helicon Remote 3.3.7 Crashing on Mac
Larry-Pollock wrote:Will do that this morning. Going into the studio. Will report back. Thx!Stas Yatsenko wrote:We're looking into the problem. Meanwhile, go to Preferences -> Image saving and choose to leave images in the camera. See if it helps.
Helicon Remote works but no auto stacking into Focus as image on card. Will wait for fix
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Re: Helicon Remote 3.3.7 Crashing on Mac
Had the same problem with a 5D MK III tethering to a Macbook Pro running Mavericks 10.9.4. Crashed when making exposures. Resorted to an older version of Remote (3.2.6) via my Time Machine backup and everything is working fine with no undetectable errors.
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Re: Helicon Remote 3.3.7 Crashing on Mac
I may need to do the same if I can find an older copy... (Download Links Admin? )blueseamonk wrote:Had the same problem with a 5D MK III tethering to a Macbook Pro running Mavericks 10.9.4. Crashed when making exposures. Resorted to an older version of Remote (3.2.6) via my Time Machine backup and everything is working fine with no undetectable errors.
Between jewelry shoots so I have a bit of time. Thx
- Stas Yatsenko
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Re: Helicon Remote 3.3.7 Crashing on Mac
We know for a fact 3.2.6 has the same issue.
Try the new version we're currently working on: http://www.heliconsoft.com/downloads/He ... te_340.dmg
Try the new version we're currently working on: http://www.heliconsoft.com/downloads/He ... te_340.dmg
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Re: Helicon Remote 3.3.7 Crashing on Mac
Just loaded it on my MacBook Pro and will test it out today. ThanksStas Yatsenko wrote:We know for a fact 3.2.6 has the same issue.
Try the new version we're currently working on: http://www.heliconsoft.com/downloads/He ... te_340.dmg
L
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Re: Helicon Remote 3.3.7 Crashing on Mac
I can confirm that this new version is working for me. I can load RAW images from my 5D MIII to my MacBook Pro and use Focus now.
Images coming out a bit dark compared to the shots once stacked...
Images coming out a bit dark compared to the shots once stacked...
- Stas Yatsenko
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Re: Helicon Remote 3.3.7 Crashing on Mac
Do you stack RAW images? Then inspect your RAW development settings.
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Re: Helicon Remote 3.3.7 Crashing on Mac
LOL, I have been but will see about Lrg Jpg instead. No need for RAW since the image we will process after stacking is a jpg or tiff.Stas Yatsenko wrote:Do you stack RAW images? Then inspect your RAW development settings.
Thanks for the reminder... So use to shooting in RAW
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Re: Helicon Remote 3.3.7 Crashing on Mac
Found a small issue with this version. I save and try to paste in a file name into file name field but pasting is not active.Stas Yatsenko wrote:We know for a fact 3.2.6 has the same issue.
Try the new version we're currently working on: http://www.heliconsoft.com/downloads/He ... te_340.dmg
I can place my cursor in the field and delete or type in but not paste in.
Just and FYI
- Stas Yatsenko
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Re: Helicon Remote 3.3.7 Crashing on Mac
Do you mean file name in Helicon Remote preferences -> Image saving? I've just tried it, works no problem.