Helicon Remote and Canon 40D not working

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Helicon Remote and Canon 40D not working

Unread postby vesna » 03.06.2011 21:41

I just installed the latest copy of Helicon Focus (5.2.3) on my machine. When I try to use Helicon Remote, I get the message about Remote not able to find my camera. In addition, my camera keeps saying it is busy and I cannot do anything with it unless I power it off. Are you aware of this issue and how am I to resolve it? Your prompt response to this matter is greatly appreciated. Thanx.
vesna
 
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Re: Helicon Remote and Canon 40D not working

Unread postby Stas Yatsenko » 06.06.2011 11:11

Thanks for you feedback. Please try again and then go to Helicon Remote menu\Report a bug and send a note from them. Log file will help us to understand the problem. You can also try earlier version of Helicon Remote, included into previous version of Helicon Focus: http://www.heliconsoft.com/downloads/He ... 5.1.19.exe
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Stas Yatsenko
 
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Re: Helicon Remote and Canon 40D not working

Unread postby vesna » 07.06.2011 16:31

I have sent my files to you for analysis. I hope you can solve the problem quickly.

I have another question.

I work in the field with my camera and computer where there is no Internet connection. Is the program able to create an error report onto my hard-drive when I have a problem and send it when I have an Internet connection ?

Thanx
vesna
 
Posts: 11
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Re: Helicon Remote and Canon 40D not working

Unread postby Stas Yatsenko » 09.06.2011 09:46

This is not possible but what "Report a bug" feature actually does is sending a log file from your disk. So if you have a crash in the fields, copy log file

(on Windows XP:
C:\Documents and Settings\[YOUR USERNAME]\Local Settings\Application Data\Helicon\Common

on Windows 7/Vista:
C:\Users\[YOUR USERNAME]\AppData\Local\Helicon\Common

on Mac OS X:
/Users/[YOUR USERNAME]/Library/Application Support/Helicon/Common)

to some safe place and send it later to us.
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