helicon remote crashing with Nikon D3

[gwadelaw]

I downloaded a trial copy of Helicon Focus and Helicon Remote to evaluate. However, Helicon Remote crashes everytime it tries to connect to my Nikon D3. I am running Windows Vista 64-bit. I power the camera on and start Helicon Remote. It recognizes the camera, starts LiveView and then immediately crashes. I set the D3 to take the smallest JPEG setting thinking my the demo software needed the small file size but it still crashes everytime. Any suggestions on how to proceed?

[Stas Yatsenko]

Please unzip this new version of Helicon Remote into Helicon Focus folder:
http://www.heliconsoft.com/downloads/HeliconRemote.zip

If you encounter errors, please send us Helicon Remote logs (see menu\Preferences\Tools).

[gwadelaw]

hi Stas,
Well the latest version of the beta will connect and allow me to take images with my Nikon D3, but it tells me LiveView is unavailable. any suggestions?

[gwadelaw]

Remote back to crashing immediately upon camera detection.

HeliconFocus - Trial version 5.1
Helicon Remote version 2.0.12w

Failure report from windows
Problem signature:
Problem Event Name: APPCRASH
Application Name: HeliconRemote.exe
Application Version: 0.0.0.0
Application Timestamp: 4d25d9bf
Fault Module Name: HeliconRemote.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d25d9bf
Exception Code: c0000094
Exception Offset: 0002c1d5
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Code: Select all

[gwadelaw]

Hi Stas,

Problems with the Nikon D3 solved. Helicon Remote requires the latest firmware update for the camera (version 2.02 for the D3). you probably want to make a note to users that they should update their firmware to the latest rev if they are having problems.

[Stas Yatsenko]

Thanks!