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Stop working entirely

Posted: 19.01.2019 03:50
by rew22
I have a Canon EOS 5D Mark III and a Stack Shot focusing rail. Last week it was all working. Now I can never toggle Live View on, I can't focus with the rail, and I can't do anything. This is with a fresh battery in the camera.

Re: Stop working entirely

Posted: 21.01.2019 11:36
by Stas Yatsenko
Please reproduce the problem and send a bug report if you hadn't already, we can't troubleshoot issues by verbal description unless it's something very specific.

Re: Stop working entirely

Posted: 28.04.2020 22:46
by heliJERR
Were you able to find a solution to this problem? I have the same camera and am having the same problem. Thanks!

Re: Stop working entirely

Posted: 29.04.2020 00:09
by heliJERR
Were you able to find a solution to this problem? I have the same camera with the same issue. Thanks!

Re: Stop working entirely

Posted: 02.05.2020 22:15
by Catherine
heliJERR wrote: 29.04.2020 00:09 Were you able to find a solution to this problem? I have the same camera with the same issue. Thanks!
There is no known problem with such symptoms. Please reproduce the problem and send a bug report (menu - Help - Report a bug) while both the camera and the Stackshot are connected and powered on.

The last time someone wrote me with the same symptoms it turned out the particular USB port wasn't working, plugging Stackshot into a different port solved it. Another time the Stackshot's power supply wasn't connected, so please check that.

I'm assuming you're using the Windows or Mac version of the program as Stackshot is only supported there.