Page 1 of 1

Losing Keyboard Shortcuts

Posted: 24.09.2018 23:12
by jorsillo
I love that I am able to customize various keyboard shortcuts in Remote. The only problem is that after I close and relaunch Remote none of my custom shortcuts are saved. They all revert back to the defaults. Is there a step I am missing in order to permanently save my own shortcuts?

This is the latest version of Remote running on Windows 10.

Re: Losing Keyboard Shortcuts

Posted: 25.09.2018 15:06
by Stas Yatsenko
I've just tried it out and couldn't find any problem with saving keyboard shortcuts. Settings are saved upon pressing "OK" in the "Preferences" dialog. Does your Helicon Remote also lose any other changes you make in the preferences?

Re: Losing Keyboard Shortcuts

Posted: 25.09.2018 15:36
by jorsillo
No, it seems to save all other settings. Curiously, it saved one custom shortcut but not others. Specifically, I set 'Start Shooting' to the character 'q' and it remembers that. I also changed 'Small to camera' to left arrow and 'Small to infinity' to right arrow (essentially removing the modifier keys) and changed 'Save nearest point and farthest point to 1 and 2, but all of those revert back to defaults after restarting the program.

Re: Losing Keyboard Shortcuts

Posted: 26.09.2018 15:50
by Stas Yatsenko
Indeed, the hotkeys for those specific actions are not saved, we're looking into it right now.

Re: Losing Keyboard Shortcuts

Posted: 01.10.2018 18:16
by jorsillo
Any updates on fixing these custom keyboard shortcuts?

Re: Losing Keyboard Shortcuts

Posted: 02.10.2018 14:43
by Stas Yatsenko
Not yet, sorry, but we'll fix it.

Re: Losing Keyboard Shortcuts

Posted: 14.05.2019 19:48
by Catherine
This is fixed in Helicon Remote 3.9.8 that is now available for download: https://www.heliconsoft.com/software-downloads/
__________________
Catherine
Helicon Soft