Problem with editing IPTC data

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hjk
Posts: 22
Joined: 26.02.2014 12:36

Problem with editing IPTC data

Unread postby hjk » 29.01.2016 14:20

I get this message when editing IPTC data

Access violation at address 007B70C5 in module 'HeliconPhotoSafe.exe'. Read of address FFFFFFFF.

I seem to get the error message randomly when trying to save the changes I have made to IPTC data "keywords" , maybe 10% of the time.

Also it is not possible to delete title and caption data. If I delete the data and save the changes everything works fine but when I open IPTC data again old data is still there.

Henri

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Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
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Re: Problem with editing IPTC data

Unread postby Stas Yatsenko » 01.02.2016 12:19

Thanks! We know about this issue and it are already in our to-do list.

hjk
Posts: 22
Joined: 26.02.2014 12:36

Re: Problem with editing IPTC data

Unread postby hjk » 01.03.2016 08:09

This error occurs when

-the photo is keyworded
-those keywords are deleted using Photo safe (edit IPTC data)
-I try to copypaste a new set of keywords to the photo using Photo safe/Edit IPTC data.

This happends only if I first delete the old keywords and then paste new ones to the emptuy space. If I just select the old keywords (not deleting) and then paste new ones to replace the selected ones, the error does not occur.

Henri

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Stas Yatsenko
Posts: 3959
Joined: 06.05.2009 14:05
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Re: Problem with editing IPTC data

Unread postby Stas Yatsenko » 01.03.2016 10:46

Thanks! Please wait till new release is out.


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