Upgrade 4.20 crashes

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rogero188
Posts: 7
Joined: 18.09.2013 10:47

Upgrade 4.20 crashes

Unread postby rogero188 » 08.10.2014 09:05

Win 7 updated

I've just today accepted the download and auto-install of this upgrade but it crashes on launch with a grey screen, Menu button top left and a couple of buttons top right. I tried installing from a site download but that crashes too. I want to go back to 4.1 until you sort it out. Where do I find a copy?

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Stas Yatsenko
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Joined: 06.05.2009 14:05
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Re: Upgrade 4.20 crashes

Unread postby Stas Yatsenko » 08.10.2014 14:30

What OS version do you have?

Please use this link:
http://www.heliconsoft.com/downloads/HeliconPhotoSafe4.10.exe

rogero188
Posts: 7
Joined: 18.09.2013 10:47

Re: Upgrade 4.20 crashes

Unread postby rogero188 » 08.10.2014 16:16

Windows 7 Home Premium. I've uninstalled the failed version of 4.20 and reinstalled 4.10 from your link. All is working fine again and all files and folders are intact. Thanks for your prompt response.

Roger

rogero188
Posts: 7
Joined: 18.09.2013 10:47

Re: Upgrade 4.20 crashes

Unread postby rogero188 » 14.10.2014 12:28

Hi, Stas - was it just me or was/is there a problem? Would be glad to know as it seems no-one else has reported this.

Roger

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Stas Yatsenko
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Re: Upgrade 4.20 crashes

Unread postby Stas Yatsenko » 15.10.2014 12:10

We have not received similar error from other users and we cannot reproduce this error in our environment. We will try to fix it ASAP.

James
Posts: 1
Joined: 21.12.2014 20:53

Re: Upgrade 4.20 crashes

Unread postby James » 21.12.2014 21:05

I downloaded the free version of 4.2 this evening as a new download - I see what appears to be the same result - menu button at top left, Library and Edit buttons to top right. Have reinstalled twice, each time the application freezes. On one occasion I did get through to another menu but it froze there anyway. Am running Windows 8.1

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Stas Yatsenko
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Re: Upgrade 4.20 crashes

Unread postby Stas Yatsenko » 23.12.2014 12:52

We sent you a link to newer version in a private message, I would appreciate if you check it.


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