Error when trying to use database

General discussions, bugs, support, suggestions
Peter42y
Posts: 4
Joined: 17.09.2013 01:37

Error when trying to use database

Unread postby Peter42y » 12.10.2013 00:06

Hello :
I am happy with helicon photo safe.
It does happen that today the program did gave this error,when i try to launch it.
I did try to reinstall it.., but no success.
Maybe I should delete database but there is no guarantee that the next database, after some time , does show same error.

Thank You for reading.

PS: I have windows 7.

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Stas Yatsenko
Posts: 3954
Joined: 06.05.2009 14:05
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Re: Error when trying to use database

Unread postby Stas Yatsenko » 14.10.2013 14:13

Please try to remove database file and restart the program:

C:\Users\USER_NAME\AppData\Local\Helicon\Common\helicon.dat

Peter42y
Posts: 4
Joined: 17.09.2013 01:37

Re: Error when trying to use database

Unread postby Peter42y » 22.10.2013 00:47

Thank you very much. I will try to do that. Right now I am using windows XP . In y computer wih windows XP helicon safe worked fine. In my computer with windows 7 it did crash. I will get back to my windows 7 computer. it will go to computer shop to fix and will be back tomorrow.


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