Can't open/run program.

General discussions, bugs, support, suggestions

Can't open/run program.

Unread postby deannleona » 10.02.2012 09:27

I have opened and used my Photo Safe when first installed a few weeks ago. Now, when I try to Open or Run as Administrator or double-click the icon I get the Helicon logo only and then nuthin'. When I Run as Administrator, the logo comes up, then my prompt from IE: "Do you want to allow the following program," but never an error message.

I've looked through the forum and haven't found any similar issue.

Thanks for your time.

dlona
deannleona
 
Posts: 1
Joined: 10.02.2012 09:16

Re: Can't open/run program.

Unread postby Stas Yatsenko » 13.02.2012 13:35

We will send you an updated version to your email address. I hope the bug is already fixed.
User avatar
Stas Yatsenko
 
Posts: 2414
Joined: 06.05.2009 14:05

Re: Can't open/run program.

Unread postby LesB » 15.02.2012 23:14

I downloaded the latest version of Photo Safe a few days ago. It ran once only. Further attempts to start the app resulted in the splash logo and nothing else, there wasn't even a process I could kill in Task Manager. The only way to clear the logo was to restart the computer. Uninstalled and re-installed the app several times with the same result.

I am considering purchasing Helicon Focus but this issue with your Photo Safe software is making me reconsider. Am using Windows 7 Home Premium 64-bit to SP1 on an overclocked Intel i5-2500K CPU with 8 GB RAM. Would like to get this working to assess it before possibly buying Focus, so come on guys what can you suggest?
LesB
 
Posts: 1
Joined: 15.02.2012 23:04

Re: Can't open/run program.

Unread postby Stas Yatsenko » 16.02.2012 15:11

We will send you newer version and I hope you will help us to locate this bug ASAP.
User avatar
Stas Yatsenko
 
Posts: 2414
Joined: 06.05.2009 14:05

Re: Can't open/run program.

Unread postby frankc » 23.02.2012 16:36

New install of HPS after recommendation by a friend. When it launches, immediately throws an application error about heliconupdate.exe 0xc0000142. Click OK, try to update from within program and get the same error.
frankc
 
Posts: 2
Joined: 23.02.2012 16:33

Re: Can't open/run program.

Unread postby Stas Yatsenko » 24.02.2012 11:47

Please try this version of Helicon Photo Safe:
http://www.heliconsoft.com/downloads/He ... feBeta.exe
User avatar
Stas Yatsenko
 
Posts: 2414
Joined: 06.05.2009 14:05

Re: Can't open/run program.

Unread postby frankc » 24.02.2012 16:39

Stas Yatsenko wrote:Please try this version of Helicon Photo Safe:
http://www.heliconsoft.com/downloads/He ... feBeta.exe

Same thing. Uninstalled, reinstalled as admin, same results.
frankc
 
Posts: 2
Joined: 23.02.2012 16:33

Re: Can't open/run program.

Unread postby Stas Yatsenko » 27.02.2012 11:35

Sorry, working on it! We will send you a newer version when we have a solution.
User avatar
Stas Yatsenko
 
Posts: 2414
Joined: 06.05.2009 14:05

Re: Can't open/run program.

Unread postby TigerByte » 24.07.2012 05:35

I installed Helicon Photo Safe 2.5 and I get the following errors down below in quotes but it dont have quotes when I run program and I click ok and get the next error and it still wont open. No other Helicon applications are open when I try to run the program when I get the errors. Please help and thank you for your time.

"Please close other Helicon applications and try again."
"Error when trying to use the database"
TigerByte
 
Posts: 1
Joined: 24.07.2012 05:19

Re: Can't open/run program.

Unread postby Stas Yatsenko » 26.07.2012 13:55

We updated installation on our server, pleaser restart computer, download new version and try again.
User avatar
Stas Yatsenko
 
Posts: 2414
Joined: 06.05.2009 14:05


Return to Helicon Photo Safe: General

Who is online

Users browsing this forum: No registered users and 2 guests

cron