Helicon crashing

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vadimchiline
Posts: 2
Joined: 04.05.2018 19:07

Helicon crashing

Unread post by vadimchiline » 10.05.2018 17:14

Hi there, I just installed the latest beta I received earlier this past week for "HeliconFocus_700b5.dmg". Depending on the images I'm selecting I get a crash, I tried re-exporting that same image with a different crop and moving them elsewhere on the hard drive and still nothing will process without crashing. Yet no problem doing other images earlier today:
:?:

Process: HeliconFocus [3737]
Path: /Applications/HeliconFocus.app/Contents/MacOS/HeliconFocus
Identifier: com.heliconsoft.HeliconFocus
Version: 0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: HeliconFocus [3737]
User ID: 501

Date/Time: 2018-05-10 10:12:43.133 -0400
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Anonymous UUID: AD677BB8-865A-015E-1F61-01D7C7F86B90


Time Awake Since Boot: 250000 seconds

System Integrity Protection: enabled

Crashed Thread: 26

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011fd14000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x11fd14000:
MALLOC_LARGE 000000011e622000-000000011fd14000 [ 22.9M] rw-/rwx SM=PRV
-->
MALLOC_LARGE 000000012029e000-0000000120a7d000 [ 8060K] rw-/rwx SM=PRV

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff6c352f49 _platform_memmove$VARIANT$Haswell + 41
1 com.apple.vImage 0x00007fff40257e64 vImageCopyBuffer + 116
2 com.apple.AppKit 0x00007fff4145c152 __copy_region_block_invoke_2 + 697
3 com.apple.AppKit 0x00007fff4145be39 __copy_region_block_invoke + 207
4 com.apple.AppKit 0x00007fff4145bcc8 copy_region + 335
5 com.apple.AppKit 0x00007fff4142fea7 __NSCGSWindowBackingStoreMark__block_invoke + 1299
6 com.apple.AppKit 0x00007fff413f9eed NSCGSTransactionRunPreCommitActionsForOrder_ + 280
7 com.apple.AppKit 0x00007fff413f9dc2 NSCGSTransactionRunPreCommitActions_ + 31
8 com.apple.AppKit 0x00007fff413f9d97 __39+[_NSCGSTransaction currentTransaction]_block_invoke + 34
9 com.apple.QuartzCore 0x00007fff4f05a3c3 CA::Transaction::run_commit_handlers(CATransactionPhase) + 49
10 com.apple.QuartzCore 0x00007fff4f059897 CA::Context::commit_transaction(CA::Transaction*) + 1449
11 com.apple.QuartzCore 0x00007fff4f058fe1 CA::Transaction::commit() + 487
12 com.apple.AppKit 0x00007fff41bbda72 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 283
13 com.apple.CoreFoundation 0x00007fff43d49467 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
14 com.apple.CoreFoundation 0x00007fff43d4938f __CFRunLoopDoObservers + 527
15 com.apple.CoreFoundation 0x00007fff43d2b908 __CFRunLoopRun + 1240
16 com.apple.CoreFoundation 0x00007fff43d2b1a3 CFRunLoopRunSpecific + 483
17 com.apple.HIToolbox 0x00007fff43013d96 RunCurrentEventLoopInMode + 286
18 com.apple.HIToolbox 0x00007fff43013a0f ReceiveNextEventCommon + 366
19 com.apple.HIToolbox 0x00007fff43013884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
20 com.apple.AppKit 0x00007fff412c6a73 _DPSNextEvent + 2085
21 com.apple.AppKit 0x00007fff41a5ce34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
22 com.apple.AppKit 0x00007fff412bb885 -[NSApplication run] + 764
23 libqcocoa.dylib 0x000000010cbfaa2d 0x10cbd4000 + 158253
24 org.qt-project.QtCore 0x000000010a8e4782 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 418
25 org.qt-project.QtCore 0x000000010a8e91b2 QCoreApplication::exec() + 402
26 com.heliconsoft.HeliconFocus 0x0000000108f82838 main + 14168
27 libdyld.dylib 0x00007fff6c041015 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff6c192292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6c35920e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff6c358be9 start_wqthread + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff6c192292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6c359009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff6c358be9 start_wqthread + 13

Thread 3:: ThumbnailProvider
0 libsystem_kernel.dylib 0x00007fff6c191a1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6c35a589 _pthread_cond_wait + 732
2 org.qt-project.QtCore 0x000000010a72aa2b 0x10a6fe000 + 182827
3 org.qt-project.QtCore 0x000000010a72a9c2 QWaitCondition::wait(QMutex*, unsigned long) + 162
4 com.heliconsoft.HeliconFocus 0x000000010900852e 0x108eb7000 + 1381678
5 org.qt-project.QtCore 0x000000010a72945f 0x10a6fe000 + 177247
6 libsystem_pthread.dylib 0x00007fff6c359661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff6c35950d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff6c358bf9 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff6c191a1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6c35a589 _pthread_cond_wait + 732
2 libc++.1.dylib 0x00007fff69f9fcb0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.heliconsoft.HeliconFocus 0x0000000108f3ce55 0x108eb7000 + 548437
4 com.heliconsoft.HeliconFocus 0x0000000108f3cdad std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, single_task::single_task()::'lambda'()> >(void*, void*) + 45
5 libsystem_pthread.dylib 0x00007fff6c359661 _pthread_body + 340
6 libsystem_pthread.dylib 0x00007fff6c35950d _pthread_start + 377
7 libsystem_pthread.dylib 0x00007fff6c358bf9 thread_start + 13

Thread 5:: QThread
0 libsystem_kernel.dylib 0x00007fff6c191a1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6c35a589 _pthread_cond_wait + 732
2 org.qt-project.QtCore 0x000000010a72aa2b 0x10a6fe000 + 182827
3 org.qt-project.QtCore 0x000000010a72a9c2 QWaitCondition::wait(QMutex*, unsigned long) + 162
4 com.heliconsoft.HeliconFocus 0x000000010903bdf0 0x108eb7000 + 1592816
5 org.qt-project.QtCore 0x000000010a72945f 0x10a6fe000 + 177247
6 libsystem_pthread.dylib 0x00007fff6c359661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff6c35950d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff6c358bf9 thread_start + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff6c191a4e __psynch_mutexwait + 10
1 libsystem_pthread.dylib 0x00007fff6c359b9d _pthread_mutex_lock_wait + 83
2 libsystem_pthread.dylib 0x00007fff6c3574c8 _pthread_mutex_lock_slow + 253
3 libc++.1.dylib 0x00007fff69fd2ddf std::__1::recursive_mutex::lock() + 9
4 com.heliconsoft.HeliconFocus 0x000000010911ec0b 0x108eb7000 + 2522123
5 com.heliconsoft.HeliconFocus 0x000000010911e59c HLImage::AllocatePixelData() + 204
6 com.heliconsoft.HeliconFocus 0x000000010911fdd5 HLImage::LockData(bool, bool, bool, bool, double) + 293
7 com.heliconsoft.HeliconFocus 0x00000001091204a9 HLImage::CopyRect(HLImage const*, int, int, int, int, int, int, bool, bool, bool) + 1257
8 com.heliconsoft.HeliconFocus 0x000000010911f4bd HLImage::CopyImage(HLImage const*, HLI_DataFormat) + 253
9 com.heliconsoft.HeliconFocus 0x0000000109188f5f HLImagePyramid::CreatePyramid(HLImage const*, bool, float, int, int, InterpolationType, HLImage const*, HLListener*) + 687
10 com.heliconsoft.HeliconFocus 0x000000010901d736 HF_DeformationFilter::DetectDeformation(HLImage const*, bool, bool, HLListener*) + 1030
11 com.heliconsoft.HeliconFocus 0x000000010901a868 HF_Stacking::AddImage(HLImage const*, HLListener*) + 2520
12 com.heliconsoft.HeliconFocus 0x0000000109028d5d HF_Session::AddImage(HLImage*) + 509
13 com.heliconsoft.HeliconFocus 0x0000000108ebf1b8 FocusTask::compile(ProgressObserver*, ImageUpdateListener*, ProcessingSourceImageListener*, ImagesCache2*, bool) + 2328
14 com.heliconsoft.HeliconFocus 0x0000000108eefa2e 0x108eb7000 + 231982
15 com.heliconsoft.HeliconFocus 0x0000000108eef6da 0x108eb7000 + 231130
16 com.heliconsoft.HeliconFocus 0x0000000108eef57d std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, TaskController::TaskController(MainWindow*, ImagesCache2&, Handler&, TaskControllerCallbacks)::'lambda'()> >(void*, void*) + 45
17 libsystem_pthread.dylib 0x00007fff6c359661 _pthread_body + 340
18 libsystem_pthread.dylib 0x00007fff6c35950d _pthread_start + 377
19 libsystem_pthread.dylib 0x00007fff6c358bf9 thread_start + 13

VM Region Summary:
ReadOnly portion of Libraries: Total=440.3M resident=0K(0%) swapped_out_or_unallocated=440.3M(100%)
Writable regions: Total=947.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=947.6M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 2
Activity Tracing 256K 2
CG backing stores 53.9M 4
CG image 316K 25
CoreAnimation 348K 19
CoreGraphics 8K 2
CoreImage 288K 42
CoreUI image data 5312K 35
CoreUI image file 216K 5
Foundation 4K 2
Image IO 64K 2
Kernel Alloc Once 8K 2
MALLOC 848.8M 72
MALLOC guard page 48K 11
MALLOC_LARGE (reserved) 16.0M 2 reserved VM address space (unallocated)
Memory Tag 242 12K 2
Memory Tag 251 36K 3
STACK GUARD 56.1M 30
Stack 22.2M 33
VM_ALLOCATE 196K 16
__DATA 36.1M 339
__FONT_DATA 4K 2
__LINKEDIT 198.6M 25
__TEXT 241.7M 336
__UNICODE 560K 2
mapped file 230.4M 43
shared memory 756K 18
=========== ======= =======
TOTAL 1.7G 1049
TOTAL, minus reserved VM space 1.7G 1049

Model: iMac18,3, BootROM IM183.0157.B00, 4 processors, Intel Core i7, 4.2 GHz, 16 GB, SMC 2.41f1
Graphics: Radeon Pro 580, Radeon Pro 580, PCIe
Memory Module: BANK 0/DIMM0, 8 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413831475336414652384E2D554820202020
Memory Module: BANK 1/DIMM0, 8 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413831475336414652384E2D554820202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16F), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)
Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
USB Device: USB 3.0 Bus
USB Device: ILCE-7RM3
USB Device: P9223
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: DeathAdder
Thunderbolt Bus: iMac, Apple Inc., 33.1

sbuerger
Posts: 23
Joined: 05.06.2010 15:31

Re: Helicon crashing

Unread post by sbuerger » 11.05.2018 10:07

Well, I think that as long as the crashes are image specific/can be reproduced using the same set of images, it would be more interesting to obtain those images for testing and/or examination. If you would make those files available for download (wetransfer, FTP or the like), I would be willing to have a try.
Aside from that, do you still have a working installation of 6.7.2, 6.7.3 or 6.8.0? Would be interesting to see how well those versions behave with the same files.

User avatar
Stas Yatsenko
Posts: 3662
Joined: 06.05.2009 14:05
Contact:

Re: Helicon crashing

Unread post by Stas Yatsenko » 11.05.2018 11:45

Sounds like your particular set of images exposes a problem in Helicon Focus. Please send us the problematic images (for example, by uploading them to a cloud storage and sending us a link to heliconsoft@gmail.com).
The error details that you've included could be useful, but it seems truncated and the relevant bit didn't survive.

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